Coordenador(a) de Operações & Reservas Luxury Expeditions (para cliente neoturis)

Coordenador(a) de Operações & Reservas Luxury Expeditions (para cliente neoturis)
Estoril
Estoril, Lisboa, Portugal

New
Image is an operator specializing in luxury expeditions and curated destination experiences across Portugal. The company designs and operates exclusive
- inclusive programs ranging from 1 to 8 days, combining state‑of‑the‑art 4×4 vehicles with exceptional regional experiences.

With a fleet of more than 40 vehicles — including 23 off‑road cars, 8 SSVs, and several support and hospitality units — New
Image delivers journeys that reveal the diversity, culture, and beauty of Portugal through immersive itineraries. Each expedition blends gastronomy, wine, culture, arts, entertainment, adventure, crafts and nature, allowing travelers to experience the country from an entirely new perspective.

Beyond its expedition portfolio, New
Image also manages bespoke events and corporate experiences, leveraging its premium infrastructure: luxury caravans set in exclusive locations, expandable design containers, competition trucks and custom‑built off‑road vehicles — creating truly unique, made‑to‑measure destination programs.

Key Responsibilities

1. Reservations Management & B2B Relations
   • Receive, confirm, and organize bookings from partner agencies
   • Maintain and continuously update the booking system / CRM
   • Liaise with hotels, restaurants, and experience providers
   • Prepare vouchers, participant lists, and rooming lists
   • Manage changes, cancellations, and booking conditions
2. Operational Logistics
   • Coordinate vehicles, equipment, and inventory
   • Prepare individual and vehicle kits
   • Manage schedules,
     - ups, and transfers
   • Organize operational folders and documentation
3. Support to the Commercial Director & Guide Team
   • Prepare commercial documentation (when required)
   • Support the preparation of fam trips
   • Provide administrative support (contracts, payments, suppliers)
4. Operational Control & Quality Assurance
   • Collect feedback after each expedition
   • Produce operational reports (costs, incidents, timings)
   • Update SOPs and contribute to continuous improvement

Required Skills & Experience

• Experience in travel agencies, tour operators, hospitality, or DMCs
• Strong organizational skills and attention to detail
• Fluent English (mandatory)
• Ability to multitask and manage operations under pressure
• Proficiency with digital tools and CRM systems
• Excellent written and verbal communication skills
• High level of resilience and autonomy

Personal Profile

• Methodical, highly organized, and fast‑paced
• Enjoys logistics and problem‑solving
• Strong service mindset and hospitality spirit
• Discreet, reliable, and trustworthy
• Zero tolerance for disorganization