Copy Writer, Client Training & Education Lisboa

Copy Writer, Client Training & Education
Lisboa
Lisboa, Lisboa, Portugal

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Copy Writer, Client Training & Education

All About Us

Mastercard Advisors, the professional services arm of Mastercard, provides
- focused consulting services (including business strategy, proposition & operating model design, performance optimization, marketing, information, and risk management) to financial institutions and merchants worldwide. With its unique payments expertise, deep understanding of customer needs, and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors has established a strong reputation for successfully addressing the challenges and opportunities of its clients.

Within Mastercard Advisors, the Client Training & Education (CTE) team is responsible for training and onboarding clients on our platforms and services. Specifically, CTE maintains a
- class e
Learning platform incorporating the latest technology and develops
-
- class e
Learning courses to provide clients with a comprehensive learning experience. Additionally, CTE designs and delivers immersive onsite training and education programs to onboard clients and teach best practices.

Are you motivated by contributing to new e
Learning content, leading to insights into our platform offerings, and developing best practices that add real value to both our clients and delivery teams?

Do you want to play a crucial role in driving a world beyond cash at Mastercard?

Are you passionate about raising the bar to new heights and contributing to team culture?

Your Responsibilities

• Contribute to the development of e
  Learning and onsite training programs for large, strategically critical global clients from a central delivery hub.
• Present draft content to key stakeholders for review and feedback.
• Plan, organize, and structure your work to manage time and effort effectively within project budgets and timelines.
• Apply editorial skills to ensure content accuracy, clarity, and proper grammar.
• Employ editing software to craft optimal documents.
• Ensure documents follow team standards and desired stylistic approaches.
• Provide feedback and coaching to content creators to aid in their content development.

All About You

• Bachelor's degree or equivalent qualification; advanced degree preferred.
• Professional-level English language capability (native English speaker required).
• Strong presence and communication skills—both interpersonal and written.
• Strong analytical, interpretive, and
  - solving skills.
• Excellent project management skills; ability to collaborate across multiple channels.
• Proven team player with the ability to work across all levels in a highly collaborative,
  - paced environment.
• Effective across cultures and time zones, including flexibility in work hours.
• Self-starter capable of working with minimal supervision.
• Commitment to excellence.

Key Words: Copy Writer, Technical Writer, Training Consultant

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every person working for or on behalf of Mastercard must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report any suspected security violations or breaches;
• Complete all mandatory security trainings as per Mastercard’s guidelines.