Core Engagement Manager Lisboa

Core Engagement Manager
Lisboa
Lisboa, Lisboa, Portugal

**Position Description**:CGI is looking for an Engagement Manager to join our team. **Your future duties and responsibilities**:Main responsabilities:o
Resolving incidentso
Answering user requestso
Monitoring production environmentso
Ensure daily communication & transition with teams from other time zones
Direct Responsibilities- Serve as Point of Contact for Global Support, get heavily involved in rapid recovery during production outages, and appropriate communication to Client, Operation and management. - Coordination between different teams for the rapid resolution of incident. - Perform root cause analysis and identify solutions to prevent reoccurrences of incidents. - Participate to support documentation creation, update and sharing. - Participates and ensure adherence to incident, problem, and change management processes. - Participate to the continuous improvement of the platform monitoring and production processes. Contributing Responsibilities- Understand and remain fully aware of the business processes automated on the production platform. - Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc. ) to ensure Business Continuity objectives were met. - Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers. - Excellent oral, written and interpersonal skills. - Time management skills and Smart working. - Must be able to work closely with end users, developers and business. - Excellent communication skills with the ability to present technical concepts to a
- technical audience. **Required qualifications to be successful in this role**:PROFESSIONAL SKILLS:Technical & Behavioral Competencies- Past experience in Support role (mandatory). - Proficient in Unix/ Linux / Windows command and Server handling. - Past experience in Postgre
SQL. . - Knowledge in Alteryx and Power BI. (plus)- Knowledge in Datastage PX (plus)- Knowledge in Kafka. (plus)- Previous experience in software development (mandatory). - Interest in BIG DATA area. - Openness and willingness to learn about ETL and Data analytics tools. - Team member should contribute to improve the platform based on his/her experience. E. G. bringing more monitoring, control points to add. - Team member to contribute to obsolescence, capacity, security and problem management. - Ensure production stability through effective change
- Highlight capacity related issue on time and put checks/monitoring to avoid occurring again. - Put or bring best practices to enhance the quality of service. - Reduce operational risk especially human
- Weekend activities to be planned very well especially activities related to
- At least English B1. (mandatory)Skills Referential- Behavioral Skills: (Please select up to 4 skills)- Ability to collaborate / Teamwork- Decision Making
Organizational
- Client
- Transversal Skills: (Please select up to 5 skills)- Ability to understand, explain and support
- Ability to develop and adapt a
- Ability to set up relevant performance indicators
Analytical Ability- Education Level: Bachelor Degree or
- Experience Level
At least 3
- Other/Specific Qualifications (if required)- ITIL certification recommended**What you can expect from us**:**Build your career with us. **It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. No unsolicited agency referrals please. CGI is an equal opportunity employer.