Corporate Actions Account Manager Lisboa

About The Job

The Corporate Actions Account Manager’s main mission is to manage clients’ relationship with BNP Paribas through the safekeeping of their assets and management of corporate actions events.

The Corporate Actions Account Manager is responsible for providing high quality service by managing requests for Proposal (RFP) and Onboarding Processes, queries and support throughout the lifecycle of a corporate event, and communicating client instructions for corporate events while delivering an excellent support and added value to a long lasting relationship.

Your Main Activities Are

• Control and manage client instructions in relation to Corporate Actions events within the established service level agreements (SLA) or service level delivery (SLD).
• Process and forward late instructions to relevant teams via the appropriate channels, keeping track of them until duly processed.
• Resolve all incoming queries providing initial acknowledgment in line with SLA and issue quality responses based on established criteria.
• Provide accurate and detailed information to clients in relation to Corporate Action events, ensuring support in case of complex operations.
• Log all queries and client service requests in the correct tools to allow statistical analysis of activity.
• Maintain client details’ updated in all necessary tools and contact list databases.
• Prepare due diligence visit (DDV) presentations and participate in client calls and visits.
• Guarantee that all procedures are updated on an ongoing basis, taking into account market, service and product changes and potential risk factors.
• Develop a good level of knowledge of markets, financial instruments and market changes by regular use of various information sources.
• Be active in the continuous improvement of the team's processes, proposing and defining projects for improving service.
• Participate in User Acceptance Testing to contribute to system upgrades and development and formalise evolutions detected with clients, advice, supervision, and management.

Profile And Skills To Success

• Bachelor’s degree in International Relations, Literatures and Languages or equivalent.
• Up to 2 years of professional experience in Banking and Financial Operations or Customer Management.
• Fluency in English with great communication skills.
• Great team spirit with the ability to pass on knowledge.
• Client focused mindset with sense of responsiveness and quality of service.
• Ability to cope with pressure and adapt to changing priorities.

Why joining BNP Paribas?

BNP Paribas is the European Union’s leading bank, operating in 63 countries with nearly 183, 000 employees, including more than 146, 000 in Europe. In Portugal we have more than 8, 700 employees distributed across the Group’s 10 business entities, and we are committed to providing a range of financial solutions that help make our clients’ projects a success.

Diversity and inclusion is a core value; we offer a supportive work environment, work/life balance, and remote working options as part of a Smart Working framework.

To find out more about why you should join BNP Paribas visit https://bnpp. lk/why-BNP-Paribas-Portugal.

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and is proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.