Corporate Ops and Support Porto

Corporate Ops and Support
Porto
Porto, Porto District, Portugal

Join to apply for the Corporate Ops and Support role at Vodafone

1 day ago Be among the first 25 applicants

Join to apply for the Corporate Ops and Support role at Vodafone

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You’ll Do

1. Coordinate Service Assurance Backoffice activities supporting Enterprise Technical Service Management and incident resolution.
2. Act as the enterprise interface for EBU, Engineering, and COPs, ensuring coordination across operational verticals.
3. Handle bids and demand requirements highlighting operational needs.
4. Manage E2E operations enterprise reporting and coordinate critical incidents and transversal problems.
5. Escalate issues when necessary and utilize tools to enhance operational support abilities.
6. Monitor SLA gatekeeping and report on service indicators.
7. Provide detailed incident and problem status updates, including investigation progress and resolution strategies.

Who You Are

1. Product owner for operational requirements in EBU projects.
2. Incident manager with technical expertise in fixed, mobile, and TV solutions, supporting incident handling.
3. Highly autonomous with strong organizational awareness.
4. Capable of controlling enterprise service delivery through reporting.

Organizational skills and competencies include strategic process management, managing complex environments, team spirit, results focus, and customer service orientation.

Social skills include reliability, constructive communication, active listening, curiosity, and resilience.

Technical skills involve working under pressure, explaining technical issues to
- technical audiences, and knowledge of corporate service solutions.

Not a perfect fit?

We encourage applicants who may not meet all criteria to still apply, as we value diverse experiences and backgrounds.

What’s In It For You

• Flexible hybrid work model.
• Mobile phone, communication plan, and discounts.
• Recognition programs.
• Health,
  - being, and development benefits.
• Opportunities for internal mobility.

Who We Are

We are a leading international Telco committed to connectivity as a force for good, empowering people and protecting the planet, fostering diversity and inclusion.

If you need reasonable adjustments during the recruitment process, visit https://careers. vodafone.com/application-adjustments/ for support.