Costumer Service Specialist - Italian Speaker Oeiras

Customer Service Specialist – Italian Speaker

Join to apply for the Customer Service Specialist – Italian Speaker role at Nestlé.

Location: Linda-a-Velha / Braga, Portugal

Company: Nestlé Business Services (NBS)

Employment Type: Full-time; Hybrid or 100% Remote after an initial learning period.

Languages: Italian C1/C2 (mandatory); English B1/B2 (mandatory).

Job Summary: The Customer Service Specialist will handle all front‑office customer contacts, providing tailored solutions, guiding customers through the full product portfolio and ensuring a positive experience from first contact to resolution.

• Welcome customers and identify their needs to provide tailored solutions.
• Advise customers and potential clients on our product and service range, fostering informed decision making.
• Spark customer interest by showcasing our complete product offering and benefits.
• Prioritise first‑contact resolution to enhance the customer experience.
• Elevate customer satisfaction in every interaction.
• Handle customer complaints with empathy and efficiency, turning feedback into improvement opportunities.

What Makes You Successful:

• 1–2 years of customer‑facing experience.
• Proficient with Microsoft Office (Outlook, Power
  Point, Excel).
• Strong organisational and prioritisation skills.
• Positive mindset and eagerness to learn and collaborate.
• Capacity to multitask effectively.

Benefits:

• Development of expertise within Nestlé’s shared services.
• Immersion in a culturally diverse team.
• Local and international exposure opportunities.
• Flexible working environment (remote and hybrid).
• Well‑being and engagement activities.
• Competitive salary with annual performance bonus.
• Meal allowance card, credit club access, and flexible benefits.
• Access to e‑learning courses and training programs.
• Career progression and international career possibilities.