Costumer Support Specialist (French & English)

Costumer Support Specialist (French & English)
Lisboa
Lisboa, Lisboa, Portugal

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3, 600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at http://www.Neotalent. Pt.

Role Overview:

We are looking for a Customer Support Specialist (French & English) to join one of our biggest clients, a leading European financial institution that provides advanced solutions for stock market operations and banking services.

If you are looking for an opportunity to contribute to the financial sector, grow with a team of passionate specialists, and make a difference, we have the ideal project for your career.

Come energize your future with us!

Location: Offices in Lisbon (hybrid – 2 days/week onsite)

What you will do:

• Provide
  - line support and act as the primary contact for clients
• Log and manage all questions, incidents, and requests with accuracy
• Research and respond to calls and emails professionally and promptly
• Perform
  - level technical troubleshooting and problem solving
• Fulfil reporting, data extraction, and application configuration requests
• Escalate incidents according to established procedures
• Keep customers updated on progress toward resolution
• Support internal teams during new product rollouts
• Contribute to continuous improvement of monitoring and alerting tools
• Occasionally support Saturday operations on a rotating schedule

What you are like:

• Fluent in French and English (near native level)
• Academic background in relevant areas (minimum 3 years)
• Previous experience in similar support functions
• Strong analytical and
  - solving skills
• Willingness to learn and deepen technical knowledge
• Knowledge of ITIL best practices
• Familiarity with AS400 systems
• SQL knowledge (nice to have)
• Understanding of banking and stock market operations (nice to have)
• Portuguese fluency is a plus

Why join us:

• Work on challenging projects for big clients
• Learn more about emerging technologies
• Possibility of working remotely
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility program
• … and much more!