CQ Techical representative (Customer Service) (m/f/d) Viana do Castelo

CQ Techical representative (Customer Service) (m/f/d)
Viana do Castelo
Viana do Castelo, Viana do Castelo District, Portugal

CQ Techical representative (Customer Service) (m/f/d)

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CQ Techical representative (Customer Service) (m/f/d)

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Recruiter - | ZF Group#zfgroup, #recruitment, #talentsourcing, #talentacquisition e #sourcingspecialist #diversity #careerdevelopment

At ZF LIFETEC, we save lives through
- edge technology. With over 60 years of automotive safety innovation, we blend
- up agility with corporate stability to drive meaningful impact worldwide. Operating across 51 locations in 22 countries, our global presence amplifies our mission to make roads safer and save lives.

Join us in a supportive and dynamic environment committed to safety, innovation, and reliability. As a part of our international team, your contributions spark
- leading innovations in automotive safety. Our inclusive and diverse working environment promotes creativity, career growth, and continuous development.

Your Tasks

• Customer quality manager within the production center, customer representation;
• Responsibility and authority to ensure that customer needs are taken into accou
• Customer quality assurance: managing interfaces with customers including checking incoming parts, noncompliance analyses, fault analyses, customer meetings, development and implementation of corrective or preventive actions;
• Preparation of audits: ensure adequate planning and performance of customer audits according to
  - specific requirements and legal standards;
• Launch support: Provide support for new launches by participating in the definition "boundary sample" and monitoring the
  - ups of each project in person;
• Lead 8D's action plans for all customer impacts ensuring effective/time-efficient response according to ZF customer requirements and procedures;
• Quality interface Systems for analyzing specific customer requirements;
• Inform all tiered levels about customer/RSs results;
• Monitor customer performance through regular customer visits and portals;
• Lead corrective/preventive action plans to meet customer expectations;
• Tracking and reporting of customer indicators: Quality;
• Monitor costs associated with customer incidents/customer representation.

Your Profile

• Degree in Engineering or similar;
• Experience in customer quality service and/or automotive industry;
• IT domain in the user's perspective, excel advanced knowledge (added value) and Power bi (added value);
• Interpretation and knowledge of customer standards (CSR) and systems (IATF 16 949 Specific requirements;
• Knowledge of 8D's problem analysis and resolution, quality tools: brainstorming, Ishikawa, 3x
  Why and APQP;
• Resilience, communicator and working capacity in multicultural environment.
• 5+ years of experience in customer quality service and/or automotive industry

Competitive compensation and benefits | Continuous learning opportunities | Discounts for employees with several partners | Flexible working hours.

Why ZF LIFETEC?

• Innovative Impact: Shape the future of safety with
  - saving technology that truly matters.
• Dynamic Workplace: Thrive in an agile, collaborative environment where every idea counts.
• Culture of Excellence: Be part of a team with over 60 years of high standards and groundbreaking achievements.
• Growth & Empowerment: Advance your career with strong support for personal and professional development.

Diversity & Inclusion

At ZF LIFETEC, we are committed to building a culture where inclusiveness thrives and diversity is valued. We welcome unique perspectives and actively work to remove barriers, empowering all employees to reach their full potential. Guided by this vision, we innovate and create
- saving technology that makes a real impact on automotive safety.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Motor Vehicle Manufacturing

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