CRC Training Specialist | English + French/Swiss German Speaker

CRC Training Specialist | English + French/Swiss German Speaker
Oeiras
Oeiras, Lisboa, Portugal

We are looking for a Training Specialist to join our team, reporting to the Quality & Training Manager. The selected professional will play a key role in developing and implementing effective training programs that enhance the skills, knowledge, and performance of employees in
- facing roles. The ultimate goal is to strengthen engagement, improve service quality, and ensure exceptional customer satisfaction for a premium international brand.

A day in the life of a Training Specialist:

• Assess training needs within
  - facing teams and design, develop, and deliver educational programs aligned with service quality standards.
• Act as an ambassador of the brand, maintaining deep knowledge of products, services, and sustainability initiatives.
• Continuously enhance personal expertise in coffee, machines, and customer service processes, identifying areas for
  - development.
• Ensure service quality by monitoring customer interactions, promoting customer retention, and identifying sales opportunities.
• Manage challenging conversations and provide constructive feedback and solutions to CRC Experts and Team Leaders.
• Deliver training programs covering the essential skills and knowledge required for all
  - related functions.
• Conduct
  - play and simulation activities to develop interpersonal skills such as negotiation, teamwork, and conflict resolution.
• Collaborate with Team Leaders and Managers to support
  -
  - job training and promote professional growth.
• Organize and coordinate training initiatives that prepare employees for career advancement opportunities.

What will make you successful:

• University degree or equivalent in business, commerce, or a related area.
• Proven experience as a Customer Service Trainer or in a similar position.
• Training certifications and familiarity with diverse teaching methods are considered an asset.
• Experience working with premium brands is advantageous.
• Strong analytical, coaching, and communication skills, both written and verbal.
• Proficiency in Microsoft Office tools (Outlook, Power
  Point, Excel).
• Fluency in English and proficiency in French or Swiss German.
• Solid understanding of labor legislation and HR practices.
• Professionalism, adaptability, and a strong sense of integrity.

What we offer:

• Direct contract with our client.
• Competitive salary and annual bonus according to your performance.
• Flex Benefits - you can choose what benefit is more suitable for you.
• Remote or hybrid work schedule - must live in Portugal.
• Career progression and possibilities for an International Career.
• Initial and continuing training.

If you have a passion for learning and development, enjoy empowering others, and want to make a meaningful impact in a dynamic environment, we invite you to apply.

Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt. gigroup.com> Política de Privacidade Candidatos

Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal> Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro.