CRC Training Specialist | French / Swiss German Speaker

CRC Training Specialist | French / Swiss German Speaker

Join to apply for the CRC Training Specialist | French / Swiss German Speaker role at Nestlé

Full‑time / Hybrid mode

Fluent in English + French or Swiss German

Location & Company

Location: Linda‑a‑Velha or Braga

Company: Nestlé Business Services

Position Summary

We are currently seeking a Training Specialist at Nestlé Business Services. Reporting to the Quality & Training Manager, you will improve the skills, knowledge, and competencies of NBS employees who interact with customers – CRC Coffee Specialists (internal and external). Your role will involve designing, delivering, and evaluating training programs that drive employee engagement and performance to enhance operations focused on best customer satisfaction for the Nespresso Brand.

A Day in the Life of. . .

Conduct focused assessments of educational/training needs within the specified customer‑facing population; support the design, development, delivery, and evaluation of responsive educational curricula and training programs to ensure compliance with our quality service standards across all channels and points of contact.

• Act as an ambassador with specialized knowledge of Nespresso’s products, services, and sustainability commitments, continually learning and applying new knowledge in your work.
• Develop deep knowledge, skills, and experience around coffee, products, services, processes, and machines; proactively identify performance or knowledge gaps and create your own development plan.
• Verify quality of service to ensure customer retention and identify sales opportunities in outbound and inbound contacts.
• Handle challenging conversations and objections skillfully, offering CRC Experts and Team Leaders new options and solutions using learned methods such as objection cycles, active listening, and open questions.
• Provide training for all minimum skills and knowledge required for all major customer‑related jobs, unless new hires already have these skills.
• Conduct impersonation activities with customer‑facing employees to develop interpersonal skills (e. g. , negotiation, teamwork, conflict management). Collaborate with team leaders and managers to encourage on‑the‑job training.
• Organize training courses that prepare employees for the next step in their career path.

What Will Make You Successful

• University degree or equivalent in commercial or business studies (required).
• Experience as a Customer Service Trainer or similar role (mandatory).
• Certifications in training are an asset; familiarity with different teaching methods and materials.
• Premium brands expertise is an asset.
• Analytics skills and clear communication skills (including telephone, written).
• Coaching training.
• Proficiency in Microsoft Office (Outlook, Power
  Point, Excel).
• Proficiency in English.
• Proficiency in French or Swiss German.
• Strong work ethic and respectfulness required.
• Knowledge of labor legislation required.

What We Offer

• Development of expertise in Nestlé’s Shared Services Business.
• Immersion in a culturally diverse team.
• Local and international exposure.
• Flexible working environment.
• Engagement and well‑being activities.
• Competitive salary and annual bonus based on performance.
• Meal allowance card.
• Flex Benefits – choose benefits that suit you best.
• Membership in the Nestlé Club with discounts at several partners.
• Free coffee (and good coffee) at the office.
• Company equipment tailored to professional needs.
• Medical support available at the office (in Linda‑a‑Velha).
• E‑learning courses and training programs to help you achieve your career goals.
• Career progression and opportunities for international career.