Crc Training Specialist

Crc Training Specialist
Viseu
Viseu, Viseu District, Portugal

2025-11-05Full time
Contrato direto com o
- ---------------------------------------We are looking for a Training Specialist to join our team, reporting to the Quality & Training Manager. The selected professional will play a key role in developing and implementing effective training programs that enhance the skills, knowledge, and performance of employees in
- facing roles. The ultimate goal is to strengthen engagement, improve service quality, and ensure exceptional customer satisfaction for a premium international brand. A day in the life of a Training Specialist:
- Assess training needs within
- facing teams and design, develop, and deliver educational programs aligned with service quality standards. - Act as an ambassador of the brand, maintaining deep knowledge of products, services, and sustainability initiatives. - Continuously enhance personal expertise in coffee, machines, and customer service processes, identifying areas for
- development. - Ensure service quality by monitoring customer interactions, promoting customer retention, and identifying sales opportunities. - Manage challenging conversations and provide constructive feedback and solutions to CRC Experts and Team Leaders. - Deliver training programs covering the essential skills and knowledge required for all
- related functions. - Conduct
- play and simulation activities to develop interpersonal skills such as negotiation, teamwork, and conflict resolution. - Collaborate with Team Leaders and Managers to support
-
- job training and promote professional growth. - Organize and coordinate training initiatives that prepare employees for career advancement opportunities. What will make you successful:
- University degree or equivalent in business, commerce, or a related area. - Proven experience as a Customer Service Trainer or in a similar position. - Training certifications and familiarity with diverse teaching methods are considered an asset. - Experience working with premium brands is advantageous. - Strong analytical, coaching, and communication skills, both written and verbal. - Proficiency in Microsoft Office tools (Outlook, Power
Point, Excel). - Fluency in English and proficiency in French or Swiss German. - Solid understanding of labor legislation and HR practices. - Professionalism, adaptability, and a strong sense of integrity. What we offer:
- Direct contract with our client. - Competitive salary and annual bonus according to your performance. - Flex Benefits - you can choose what benefit is more suitable for you. - Remote or hybrid work schedule - must live in Portugal. - Career progression and possibilities for an International Career. - Initial and continuing training. If you have a passion for learning and development, enjoy empowering others, and want to make a meaningful impact in a dynamic environment, we invite you to apply. Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt. Gigroup. Com>



Política de Privacidade
Candidatos
Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding. Com/portugal>



Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro. ----------------------------------------Food and drinks
Z-Contabilidade e Finanças (Administração de Finanças)173185Oeiras - Lisboa----------------------------------------A empresa está autorizada a exercer a atividade de trabalho temporário pelo Alvará 783/15 emitido em 1 de Setembro de 2015 pelo Presidente do Conselho Diretivo do Instituto de Emprego e Formação Profissional. O exercício da atividade de recrutamento e seleção está devidamente autorizada pelo Instituto de Emprego e Formação Profissional, constando do Registo Nacional de Agências, previsto no artº 19º do DL 260/2009, de 25 de Setembro, com as respetivas alterações. Os candidatos devem ler a Política de Privacidade no nosso web site pt. Gigroup. Com