Creator/Customer Support Specialist (100% Remote Worldwide) Lisboa

Creator/Customer Support Specialist (100% Remote Worldwide)
Lisboa
Lisboa, Lisboa, Portugal

About vid
IQ:

vid
IQ is an innovative platform that equips You
Tube creators with the tools they need to optimize their content, expand their audience, and enhance their channel's growth. Our global Creator Support team consists of passionate, creative individuals from around the world. Specializing in collaboration, open communication, and the free exchange of ideas, we operate within a fully remote work environment. United by our shared enthusiasm for You
Tube, we are dedicated to delivering exceptional support and guidance, ensuring that creators have the resources and support they need to flourish and excel.

Role Overview and
Key Responsibilities:

Are you passionate about You
Tube? Do you find joy in helping others achieve their goals? Join our team as a Creator Support Specialist and make a significant difference in the lives of many creators! As a part of our diverse and dynamic support team, you will be the main point of contact for You
Tube creators seeking guidance, technical assistance, and support in using vid
IQ’s features and tools effectively. As the Creator Support Specialist at vid
IQ, you will act as the voice of the creators, surfacing valuable feedback and insights to help refine and improve our products. Bring your love for You
Tube and attention to detail to help our users navigate their creative journeys. Join our vibrant, global, fully remote team and grow your skills while making a meaningful impact.

This role is available as a contract opportunity.

• How you’ll Contribute
  • Empathy: Demonstrate genuine care for our customers by empathizing with their needs and swiftly addressing their concerns.
  • Attention to Detail: Utilize your keen eye for details to troubleshoot and resolve issues effectively.
  • Autonomy & Initiative: Manage your time effectively, set priorities, and take ownership of your work. Stay motivated and proactive, even without close supervision.
  • Teamwork: Thrive in a collaborative setting, working closely with a diverse team to achieve collective goals.
  • Customer Support Enthusiasm: Provide stellar support and onboarding experiences, enjoying the satisfaction of solving problems and enhancing customer satisfaction.
  • Passion for AI Tools: Utilize AI and RPA tools to enhance workflows, improve efficiency, and solve problems, leveraging your experience in content creation technologies.
  • Passion for You
    Tube: Stay
    -
    - date with the latest You
    Tube trends and apply this knowledge to support our creators effectively.
  • Growth Mindset: Join us on our journey at vid
    IQ with a strong desire to learn and grow within our Creator Support team.
• Availability: Able to work 8-hour shifts between 11:00 PM PST and 11 AM PST, including at least one weekend day

• Why vid
  IQ?
  • Impact: Be part of a team that supports and inspires video creators at every step of their journey.
  • Innovation: Work at the forefront of technology in social media and content creation.
  • Team Culture: Engage in a workplace that values teamwork, innovation, and a positive environment.

Join our Customer Support team and contribute to our mission of empowering You
Tube creators to elevate their content. Apply today and embark on a rewarding career at vid
IQ!