Credit & Collection Analyst Oeiras

Overview

IQVIA is looking for a Senior Credit Controller/Account Handler (French Senior Credit & Collection specialist) to ensure the timely collection of all customer debt for their client alignment. The Credit Specialist will proactively engage clients for reconciliation and payment projections, starting after 10 days from invoice date, with a strong emphasis on
- facing verbal communication. The role includes presenting weekly/monthly calls on key accounts and coordinating resolution of external/internal queries to ensure settlement by payment terms. The position supports the broader “Order to cash/client-centric” Credit Management model and contributes to cash flow and risk management for IQVIA.

Role Summary

We are looking for a dynamic, experienced French Senior Credit & Collection specialist/Account Handler to ensure timely collection of customer debt for their client alignment. The role requires prioritising workload to meet targets while being commercially aware of the broader business strategy. The Credit Specialist will liaise with internal teams and client contacts to promote efficient cash collection and escalate late/non-payment to the appropriate owners within IQVIA.

Key Responsibilities

• Debt collection with a high volume of calls for local French client accounts and some
  - small clients for the Northern Europe scope
• Manage Global complex Key Accounts for the Northern Europe Hub/Collection Team (covering 13 profit centres); lead weekly/bi-weekly calls where applicable
• Centralised EMEA collection for 1-2 key clients within the EMEA Top 20
• Coordinate proactive resolution of all queries; escalate to business owners or management as required; work centrally with admin, billing, and cash teams as the
  - facing element
• Hit all four weekly collection targets and reduce DSO
  -
  - month
• Cover team member(s) or Credit Manager’s ledger in the event of absence
• Drive automation advancements on several projects (assist manager)
• Build strong relationships with team, internal and external key accounts
• Some management reporting coverage (will train)
• Maintain high housekeeping standards on the Ledger and manage accounts receivable, impairments, and
  - offs
• Understand and influence improvements to
  -
  - cash processes (training provided)

Skills, Education and Experience Required

• Higher level education; degree preferred; 10–15 years of work experience equivalent
• Confident, friendly but assertive with excellent communication skills
• High level of oral and written grammar
• Target-driven with a proven track record in collection excellence
• Strong negotiator with good analytical and
  - solving skills
• Ability to follow instructions from management to deadlines
• Good Key Account management (handler) skills
• Ability to work independently with excellent time management and organizational skills
• Motivated and able to demonstrate initiative

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industries: Pharmaceutical Manufacturing