Credit & Collections Coordinator (m/f/d) Lisboa

Credit & Collections Coordinator (m/f/d)
Lisboa
Lisboa, Lisboa, Portugal

Credit & Collections Coordinator (m/f/d)

Join us to apply for the Credit & Collections Coordinator (m/f/d) role at Habyt.

About The Role

Housing is hard. One size rarely fits all, and it's a complex process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. We aim to create
- first solutions that make every move easy and turn every house into a home. If you are passionate about real estate and want to join a dynamic, talented, and diverse team from around the world, you are in the right place!

We are experiencing rapid growth and are seeking a highly motivated and
- oriented Credit & Collections Coordinator to join our residential real estate team. The primary responsibility is managing the collection of overdue rent payments, maximizing collection rates, and maintaining positive tenant relationships where possible.

This position is open to residents of Lisbon. Interested candidates should send their most updated CV in English.

Your Responsibilities

• Collections Management:
• Proactively contact tenants with overdue rent via phone, email, and written correspondence to secure payment.
• Negotiate payment plans and settlements according to company policies.
• Maintain accurate records of all collection activities, communications, and payment agreements.
• Tenant Communication:
• Handle tenant inquiries and disputes professionally, seeking to resolve issues causing payment delays.
• Issue formal notices in compliance with legal and regulatory requirements when necessary.
• Coordination with Local Teams:
• Ensure local property teams conduct
  - site visits for unresponsive tenants.
• Monitor and follow up on property visit reports for accurate status updates.
• Act as a liaison between the central collections team and field operations for timely case resolution.
• Reporting and Compliance:
• Prepare regular reports on collection activities, outstanding accounts, and recovery rates.
• Stay updated with local regulations regarding tenant rights and collection practices to ensure compliance.
• Process Improvement:
• Identify and recommend improvements to the collections process to enhance efficiency.
• Assist in developing standard operating procedures for collections and property visit coordination.

Your Qualifications

• Bachelor’s or Master’s degree in Business Administration, Accounting, or Finance.
• 3-5 years of proven experience in collections, finance, or account management, preferably in residential real estate.
• Full proficiency in English; additional European languages are a plus.
• Excellent written and verbal communication skills, including negotiation and handling difficult conversations tactfully.
• Strong MS Excel skills and experience with collections software and CRM systems (e. g. , Salesforce, Freshdesk).
• Knowledge of tenant rights, eviction processes, and collection regulations.
• Problem-solving mindset with creative resolution skills.
• Customer-focused attitude with a passion for delivering exceptional member experiences.
• Self-accountability and ability to work independently without established protocols.
• Strong organizational skills and ability to prioritize in a
  - paced environment.

What We Offer

• Welcome Package: All the tech and swag needed from day one.
• Team Events: Opportunities to connect and have fun with colleagues.
• Hybrid Work: Flexibility to work both remotely and from our centrally located office.
• Career Growth: Performance development, feedback, and
  - building opportunities.
• Habyt Fellowship Program: Work from any Habyt location and explore international teams.
• Mental Health Support: Free Calm App access and subsidized memberships for Class
  Pass and Urban Sports Club.
• Employee Discount: 25% off at Habyt Flex properties and exclusive rates on coliving homes.
• Impact: Be part of a
  - growing, diverse, and talented team revolutionizing the housing market.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance
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