Credit and Collections Analyst
As a Credit and Collections Analyst, you will report directly to the Accounts Receivable Manager. Your main responsibilities will include evaluating clients' account statements and financial transactions, analysing their credit scores, and creating payment plans for outstanding debts.
What you’ll be doing
- Monitor and Oversee:Support the Collections Manager in monitoring and overseeing the performance of the 3rd party Collections team, ensuring compliance with credit and collection policies, processes, and Service Level Agreements (SLAs).
- Dispute Resolution:Assist the 3rd party Collections team in resolving disputes with customers by identifying root causes and implementing prevention plans and strategies.
- Reporting and Analytics:Review and prepare Aging Reports and Analytics and analyse Customer Performance Indicators (CPIs) and Key Performance Indicators (KPIs).
- Risk Management:Provide data to the Risk Manager team on potential provisions.
- Stakeholder Management:Support external and internal audits.
The skills & experience needed as Credit and Collections Analyst
- Educational Background:Degree in Management, Accounting, Business Administration, or equivalent.
- Experience:Proven experience in Credit Controls and Risk Management processes.
- Skills:Strong financial, analytical, communication, and project management skills. Proficiency in Microsoft applications (Word, Power
Point, Excel, Outlook) and knowledge of ERP systems, processes, and workflow technology. - Attributes:Detail-oriented, proactive, and able to use your own initiative. Willingness to work flexibly across geographic time zones during peak periods such as period end.
What’s in it for you
- Flexible hybrid working
- Up to 25 days off, plus your birthday off and two days paid for volunteering
- Meal card and flexible benefits where you are allocated funds to spend on a variety of benefits such as transport cost, education related and more
- Informações detalhadas sobre a oferta de emprego
Empresa: Kantar Group Localização: Porto
Porto, Porto District, PortugalPublicado: 20. 8. 2025
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