Credit Collections Specialist Matosinhos

Overview

Direct message the job poster from Sodexo

Back in 1966, in Marseilles, when the world was talking about Start Trek, Sodexo was serving its first customers, initiating our journey in the Quality-of-Life Services led by the bold Pierre Bellon.

Since then, we continued our adventure of offering everyday need solutions, improving the life of our users across the globe supported by more than 400 thousand dedicated and brave colleagues, in 64 countries, that lead us to where we are today. Portugal is no exception and 7 years ago, our shared service center – Sodexo Business Services – SBS, was born. In here, you will have the chance to be part of several Financial teams like Record to Report, Order to Cash, Purchase to Pay, Financial Analysis, Master Data, among others, that support European markets, making sure the business continues to growth.

Are you bold enough to join our crew, with your unique character and ideas, and make us even bigger? We are waiting for you! And so, your career!

In the meantime, check the opportunity below:

CREDIT & COLLECTIONS SPECIALIST

We are looking for warriors to integrate our collections team.

To be accepted, you must live according to our commandments.

What you’ll do

• Interacting with customer Accounts Payable to chase invoice approvals and payments
• Follow up the dunning process and the established collections workflow
• Send reminders, dunning letters, statement of accounts, and register letters
• Call customers or operations when needed
• Provide collections status for customer line items
• Disputes management (invoice quality issues)
• Challenge any failure in the process preventing fast
  - around of invoices (disputes)
• Support escalation for delinquent customers, higher overdue amounts, and/or aging
• Get remittance or payment information for allocation purposes
• Manage key/critical customer relationships
• Establish teamwork and handover points between customers, local finance teams, operations, and internal teams
• Proactively reconcile invoices with local finance teams or operations and customer representatives to ensure payments by the due date
• Liaise contra accounts (customer and supplier account reconciliation)
• Provide status and trade debtor reporting for operations, local finance team, and senior management
• Ensure support that all team objectives are met (overdue levels and cash targets)
• Support litigation, administration, and bankruptcy processes
• Lead credit committees/debt calls with operations and/or senior management
• Provide additional analysis as required
• Doubtful account analysis with communication of any
  - off or
  - debt provisions
• Manage validations for customer refunds when needed
• Liaise credit, financial and commercial risk reports from compliance companies
• Validate risk alerts, payment terms and customer master data with creation purpose

What you’ll need to succeed

• University degree (preferably in Finance / Accounting / Management or related fields)
• Relevant work experience in collections or credit management, shared service centers, accounting, or related areas
• SAP or other ERP skills (a plus)
• Good communication skills, active listener, and customer focus
• Prioritization and organization skills
• Assertive, able to influence others while a team player
• Relationship builder, proactive, responsive and
  - oriented
• Ability to work under pressure
• Business oriented (Credit and Collections / Billing / Payment allocations / Sales and Operations)

What we have to offer you

• Health & Life Insurance
• Attractive meal allowance paid in Meal Card
• Additional days off: extra vacation day, employee’s birthday, volunteering day
• More than 6000 free online courses
• Opportunity to grow professionally inside the Company
• Possibility to participate in multicultural projects
• Several internal activities promoting team wellbeing

Send your CV to our email Recruitment. SBS. Portugal@sodexo.com with the title of the role in the subject.

Check all opportunities on our career website: https://www.sodexo.com/en/contact-us/sbs-porto/porto-jobs

Find out more about Sodexo: https://www.youtube.com/watch? v=XX7Po
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Sodexo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment.

At Sodexo we believe in privacy and your privacy is very important to us. Your personal data will be used for managing our recruitment process, processed in accordance with GDPR and treated confidentially. For information about how we process your personal data please reach out to privacy. sbs@sodexo.com.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance
• Industries: Accounting and Facilities Services

We are waiting for you!