CRM Manager (Microsoft Dynamics 365) Lisboa

CRM Manager (Microsoft Dynamics 365)
Lisboa
Lisboa, Lisboa, Portugal

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create many opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a CRM Business Analyst Manager, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Skills And Experiences

• Lead functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Review your team's work across all phases of Avanade projects (e. g. , Plan, Analyze, Design, Build, and Test)
• Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
• Design conceptual architecture and functional and/or technical solutions for large complex technology projects
• You’ve likely achieved a Bachelor’s degree or equivalent in a relevant field
• At least 3 full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
• Experience managing/leading teams both on and offshore is required

About You

Characteristics that can spell success for this role

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Client-centric attitude
• Passion for learning and development

What You'll Do

• Establish global CRM architecture by integrating solutions across functional lines
• Support the sales team in crafting deals, with accountability for overall estimates
• Recommend the right CRM software and solutions for your clients’ needs
• Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports
• Define how we measure business and operations success and validate CRM system performance
• Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities
• Grow your network through educational opportunities, industry publications, building and maintaining your personal and business networks, and joining professional organizations

Learn more

Enjoy your career

Some of the best things about working at Avanade

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits: Employee Benefits at Avanade

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company
- built for
- critical,
- edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by

• Amazing the client
• Prioritizing what matters
• Acting as one