CRM Manager Lisboa

CRM Manager
Lisboa
Lisboa, Lisboa, Portugal

At emagine Portugal , we believe in the power of talent to drive innovation. As a global consulting company, we connect top professionals with some of the most exciting and technologically advanced projects across Europe. With a strong presence in Portugal, we are committed to delivering value through expertise, collaboration, and agility.

About the Role:

We’re looking for a CRM Manager to lead strategy and execution across our DACH and Italian markets , playing a key role in customer retention, engagement, and growth

What You’ll Be Doing:

Own and execute the CRM strategy to increase traffic,
- through rates (CTR), and CRM-driven revenue.

Leverage Emarsys to build advanced automations, lifecycle campaigns, and personalized email communications.

Segment and profile customers to tailor messages that convert.

Collaborate with local teams in DACH and Italy to localize global CRM initiatives.

Monitor and report on KPIs (e. g. , traffic to Wellastore, CTR, revenue) to drive continuous improvement.

Partner with data & analytics teams to personalize campaigns and optimize the customer journey.

Stay ahead of CRM trends and apply best practices to keep our strategy
- edge.

What We’re Looking For:

5+ years’ CRM experience, ideally in e
Commerce or B2B

Proficiency with CRM platforms (Emarsys experience is a big plus)

Strong analytical skills and experience using customer data to boost engagement

Understanding of the DACH and/or Italian markets

Fluent in English; German or Italian is a plus

Team player with great communication skills

Experience in the beauty or consumer goods industry is a bonus

Thrives in
- paced,
- growth environments

Interested?

Send your application to ines. moreira@emagine. pt