CRM Manager Sales/Service Senior Porto

CRM Manager Sales/Service Senior
Porto
Porto, Porto District, Portugal

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You are part of the global CRM team working with the Group Head of CRM and our Business Areas to
- up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.

Your role
• Build-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizations
• Run
- on project management with our internal business and IT CRM community as well as external partners
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i. e. opportunity or case management
• Drive CRM user adoption and enable users globally
• Promote benefits of CRM within the organization
• Takeover
-
- end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack
• Drive clear functional specification setting for user stories / use cases
• Define product owner visions setting and aligning CRM enhancement roadmaps with divisions

Your profile
• Bachelor or masters degree
• 2-5 years of relevant experience in Sales or Service cloud technology projects or equivalent CRM setup
• Fast-paced corporate set up and / or IT / strategy consulting background preferential
• Experience in sales/service functions preferred (project, strategic, operative)
• Proficiency in CRM, preferably Salesforce Sales/Service Cloud or similar adjacent technologies a plus
• Proven learning journey track record a plus, e. g. Salesforce / similar certification / training proof (Salesforce trailhead)
• High target/
- driven personality with a high level of commitment and personal initiative
• Ability to work and succeed in projects with colleagues of different hierarchies through strong communicative and people skills in a matrix organization
• Team player with
- on mentality who likes to work in an agile way
• Fluency in English in both verbal and written communication