CRM Manager Salesforce Lisboa

CRM Manager Salesforce
Lisboa
Lisboa, Lisboa, Portugal

Client

Pharmaplanet is a pharmaceutical laboratory, but also a company that provides specialized services in scientific and commercial areas. We are currently recruiting a CRM Manager with strong Salesforce expertise to join a project in partnership with one of our clients - a renowned company in the Pharmaceutical Industry.

Job description

• Support the rollout and localization of Salesforce CRM in Portugal, in alignment with global and regional strategies;

• Act as the primary point of contact for CRM operations in Portugal, ensuring the platform is optimized for local market needs;

• Coordinate with
- functional teams including sales, marketing, IT, and commercial excellence to ensure smooth adoption;

• Manage user onboarding, training, and support, acting as the first line of help for troubleshooting and best practices;

• Work closely with the central/global CRM team to implement system updates, enhancements, and integration needs;

• Monitor data quality;

• Track CRM usage and adoption metrics, preparing reports and insights for leadership.

Requirements

• Proven experience as a CRM Manager, CRM Consultant, or equivalent role;

• Hands-on expertise with Salesforce Sales Cloud; experience with Salesforce Marketing Cloud is a plus;

• Prior involvement in CRM rollouts, user support, and stakeholder engagement;

• Strong analytical, organizational, and communication skills;

• Experience in the pharmaceutical, healthcare, or FMCG sector is highly desirable;

• Fluent in English and Portuguese.

Offer

• Integration in a renowned company in the Pharmaceutical Industry;

• Fixed remuneration + meal allowance;

• Professional tools.

Local: Oeiras

REF: CRMMSHII25

Please send your CV through our website Pharmaplanet. pt

Note: Given the expected high number of applications, it will not be operationally possible for us to provide feedback to all candidates.

The selected candidates will be contacted within 15 days.