CRM Solution Architect & Delivery Manager Lisboa

Overview

CRM Solution Architect & Delivery Manager role at Avanade. Avanade combines Microsoft Dynamics 365 expertise with innovative delivery to design and implement CRM solutions for clients.

Responsibilities

• Lead projects requiring significant coordination, using your own methodologies.
• Act as a technical and/or functional leader for D365 Customer Engagement.
• Hands-on experience deploying Microsoft Power Platform solutions for customers across industries.
• Review the team’s work across all project phases (Plan, Analyze, Design, Build, Test).
• Design conceptual architecture and functional/technical solutions for large, complex projects.
• Deliver at least five full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM.
• Manage/lead teams onshore and offshore as required.

Qualifications

• Experience leading significant projects with
  - functional teams.
• Proven background with D365 Customer Engagement as a technical and/or functional leader.
• Hands-on deployment experience with Microsoft Power Platform.
• Track record of multiple Dynamics 365 CE/CRM implementations.
• Experience managing/leading teams on and offshore.

About You

• Consultative, collaborative,
  - builder.
• Resilient, adaptable, flexible.
• Intellectually curious and passionate about technology.
• Client-centric attitude with a passion for learning and development.

What You’ll Do

• Establish global CRM architecture by integrating solutions across functional lines.
• Support the sales team in crafting deals with accountability for overall estimates.
• Recommend the right CRM software and solutions for clients’ needs.
• Guide project teams, track achievements, coordinate actions, seek expert advice, and contribute to meetings and reports.
• Define how to measure business and operations success and validate CRM system performance.
• Support clients on CRM standards and train users by defining roles/responsibilities.
• Grow your network through educational opportunities and professional involvement.

Benefits & Versus

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year with extensive development and training (minimum 80 hours/year).
• Access to global technical resources and a dedicated career advisor.
• Collaborative, supportive coworkers and an inclusive culture.

Seniority & Employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting