CRM Solution Development Manager

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a CRM Technical Architect, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for overseeing the design and delivery of full SDLC of CRM solutions to clients, often across workstreams. You will have the ability to scale across projects as capacity allows. Additionally, you will be responsible for translating high‑level strategy into more localized strategy and operational objectives for your team(s). You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

Key Responsibilities

• Oversee team’s work across all phases of Avanade projects (e. g. , Plan, Analyze, Design, Build and Test).
• Direct efforts to defining technical, operational, and user requirements.
• Review and improve conceptual architecture and technical solutions designs.
• Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues.
• Hold your team(s) accountable to project quality standards through KPI identification and testing plan.
• Own partnership with cross‑functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery.
• Take an active role in sales activities and planning as required.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting