CRM Sr. Analyst Lisboa

Overview

Join to apply for the CRM Sr. Analyst role at Avanade.

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a CRM Sr. Analyst, you will be
- facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community.

This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

What You’ll Do

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
• Participate in client workshops to analyze and design solutions for workstreams
• Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis
• Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
• Prototype, configure, and test respective business processes

Qualifications

• You have a passion for learning along with good business sense and time management
• You know how to manage your clients’ expectations effectively
• Strong consulting skills and
  - facing experience with an implementation partner and/or end user
• You’ve likely achieved a Bachelor’s degree or equivalent in a relevant field
• Experience with the Microsoft Dynamics 365 modules

About You

• Analytical, curious, agile
• Team player and good communicator
• Problem-solver, patient,
  - driven
• Self-motivating
• Innovative mindset

Learn More

To learn more about the types of projects our team works on, check out these case studies:

• What matters to Rathbones is
  - first workplace experiences and sustainability
• Ventilator
  Challenge
  UK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives

Company & Benefits

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits here: Employee Benefits at Avanade.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Avanade by 2x

Get notified about new Customer Relationship Management Analyst jobs in Lisboa, Lisbon, Portugal.