CRM Support Lisboa

CRM Support
Lisboa
Lisboa, Lisboa, Portugal

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Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and
- proof your business. With a smart blend of bold thinking and reliable execution, we’re able to
- track innovation through each step of your value chain.

We are strategically positioned to build value, with a global footprint across 30 countries.

We are as global and local as you need us to be, with strong
-
- class
- European technological centres and unique
- shoring capabilities.

We leverage a network of high
- adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an
- changing environment.

Responsibilities

Design and Development phase:

• Participate in defining requirements and clarifying interfaces
• Coordinating data flows and business logic between IT and users
• Perform integration tests and support UAT tests with users
• Registering and monitoring tasks in Jira
• Ensuring complete and
  -
  - date documentation in Confluence and Jira
  
  

• Monitor deployment in a production environment
• Direct support for users during the hypercare phase
• Updating and creating new documentation
• Participation in Agile meetings for alignment and prioritization
  
  

• Perform advanced queries on the database (SQL)
• Supporting business data needs
• Diagnosing and proposing solutions to technical and functional problems
• Present action plans based on quantitative and qualitative analysis
  
  

• Minimum 3 years' experience in a similar role
• Experience with CRM
• Solid knowledge of SQL and databases
• Ability to document and record tasks in Jira and Confluence
• Experience with Agile methodologies
• Knowledge of UAT and
  - production support (Hypercare)
• Excellent analytical, communication and teamwork skills
• Professional level of English (oral and written)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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