Croatian Technical Support Agent Lisboa

Croatian Technical Support Agent
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

Croatian Technical Support Agent, Lisbon

Client:

CBT

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

77ccfaa8c34e

Job Views:

3

Posted:

24. 04. 2025

Expiry Date:

08. 06. 2025

Job Description:

Job Title: Croatian Technical Support Agent

Location: Lisbon, Portugal

Work Type: Hybrid / Onsite

Employment Type: Full-time

About the Role:

We’re seeking a
- savvy and
- oriented Technical Support Agent (Croatian-speaking) to join our growing support team in Lisbon. You’ll be providing technical assistance to Croatian-speaking users, helping them resolve issues, navigate product features, and ensure a seamless user experience.

This role offers the flexibility of working both onsite and from home, and it’s ideal for someone who enjoys
- solving, technology, and working in a multicultural environment.

Key Responsibilities:

1. Deliver
   - line technical support to Croatian-speaking users via phone, chat, and email
2. Diagnose and resolve hardware, software, connectivity, and
   - related issues
3. Guide users through troubleshooting steps and technical solutions
4. Accurately log interactions and solutions in the ticketing system
5. Escalate more complex issues to senior support teams when needed
6. Stay up to date with product updates, technical tools, and company procedures
7. Meet performance metrics such as resolution time, customer satisfaction, and quality standards

What You Bring:

1. Native or fluent Croatian (spoken and written)
2. Good level of English (B2 or above)
3. Previous experience in technical support, IT helpdesk, or similar role is an advantage
4. Excellent communication and interpersonal skills
5. Ability to explain technical concepts in a clear and simple way
6. Tech-savvy and confident working with Windows, mac
   OS, mobile platforms, or Saa
   S tools
7. Proactive,
   - oriented, and a team player

What We Offer:

1. Competitive salary and
   - based incentives
2. Flexible hybrid work model (mix of office and remote work)
3. Comprehensive training and onboarding
4. Career development and internal growth opportunities
5. Modern office located in Lisbon, close to public transport
6. Private health insurance, meal allowance, and other employee benefits
7. Supportive and international work culture
8. Relocation support (if applicable) and regular
   - building events

Working Hours:

Full-time: 40 hours/week

Rotational shifts may include evenings, weekends, or holidays depending on project requirements

How to Apply:

If you’re excited to combine your technical skills with customer service in a dynamic and international setting, we’d love to hear from you! Please submit your CV in English along with your availability.