Cs Representative

1600-079 Lisboa, Lisboa Get the Job

1000 Lisboa, Lisboa Smart-Recruitments

Our client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains.

About the project: You will support Arabic-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.

What you will be doing

Supporting clients by multiple communication channels (phone or email)

Provide support to content creators both in Arabic and French

Provide pre and
- sales support for all
- service products

Provide product and tool support to improve clients experience

Identify trends and solve problems facing multiple SMB clients

Requisitos
Requirements

Fluency in Arabic and French (must be at least C1)

Communicative level of English (at least B2)

Ability to communicate clearly and effectively

What we offer

• Base salary: 1200 euros gross
• Accomodation provided by the company in Lisbon (discounted)
• Relocation package for candidates from abroad
• Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
• Private health insurance after contract signature (additionally to the standard insurance)

For International Candidates

• Airport
  - up and administrative assistance with your registration in Portugal
• Reimbursement of your initial flight expenses after 9 months of successful integration
• Yearly complementary
  - way flight ticket to any country within the EU
• Accommodation in one of our companys shared apartments
• Free Portuguese lessons, sports activities, cooking lessons and much more!

Customer Support

Main responsibilities

• Provide front line support and act as primary contact for clients.
• Log all questions, incidents, problems and requests with accurate and complete information.
• Research and respond to all calls,
  - mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures.
• Perform first level technical troubleshooting and problem solving.
• Fulfil reporting, data extraction and application configuration requests.
• Escalate requests and incidents to the next level of tier support based on established guidelines and procedures.
• Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.
• Support internal project and development teams during new product releases roll out.
• Drive continual improvement into monitoring/measurement/alerting practices and tools.
• Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM.
• Occasional Saturday for technical operations with customers on an alternating schedule.

Qualifications

• Fluent in both French and English (near native level).
• Analytic and
  - solving skills.
• Ability and willingness to acquire in depth knowledge on different technologies and products and Stock market.
• Relevant academic background (3 yrs. min. ).
• Previous experience in similar functions.
• SQL (nice to have).
• AS400.
• Banking knowledge and Stock (nice to have).

Skills valued

• Relevant academic background (3 yrs. min. ).
• Previous experience in similar functions.
• SQL (nice to have).
• AS400.
• Banking knowledge and Stock (nice to have).

Customer Service Agent

About the Role

At Lyca Mobile Portugal, we are committed to providing outstanding customer service. As a Customer Service Agent (Inbound), you will be responsible for providing information about our products and services, answering customer inquiries, and resolving any issues efficiently. Our goal is to ensure excellent service standards, respond effectively to customer needs, and maintain high customer satisfaction.

What You’ll Do

• Handle inbound calls, web chats, social media inquiries, and emails.
• Identify and assess customer needs to provide the best solutions.
• Deliver accurate, complete, and
  -
  - date information using appropriate tools.
• Meet customer service team objectives and call handling quotas.
• Manage customer complaints, provide appropriate solutions within set timeframes, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

What We’re Looking For

• Fluency in Portuguese and English (spoken and written) - Mandatory.
• Previous experience in customer support is a plus.
• Strong active listening skills and ability to handle phone interactions.
• Familiarity with customer support systems,
  - oriented mindset, and adaptability to different customer needs.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

What We Offer

• 6-month
  - term contract with the possibility of renewal.
• Base salary of €870. 00 + Meal allowance of €7. 25/day.
• Full‑time schedule: Monday to Saturday, from 09:30 to 18:30.
• Fixed day off on Sunday + an additional rotating day off during the week.

Join us and be part of a dynamic team at Lyca Mobile Portugal!

Customer Service Trainee

About us: Exide Technologies (is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centred on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5, 000 employees, we provide €1. 6bn energy storage solutions and services to customers worldwide, every year.

About the job: For our fast growing Automotive division in Castanheira do Ribatejo, Portugal at the earliest possible date we are looking for a: Customer Service Trainee.

What will your daily responsibilities include in this role?

• Assist the Customer Support team with daily backup tasks and general administrative support
• Support the Customer Support team in managing key retail accounts
• Handle transport incidents and preparation issues in coordination with our logistics partner in Spain
• Coordinate customer scrap collection processes in Portugal

What we ask for

• Technical qualification in Management, Sales, Logistics or similar.
• Good knowledge and management of Excel spreadsheets and Office tools.
• Proficiency in English and comfort with digital platforms and tools.
• Good communication skills and ability to work in a multidisciplinary team.
• Organizational skills, attention to detail, and analytical thinking.

What we also value

• A good understanding of Spanish will be regarded as a plus.
• Some experience in managing customer incidents or solving customer's issues.
• Motivation to grow professionally in the area of customer support

What we offer

• We offer you a challenging, responsible and varied job in a modern, fast growing division within an International Corporation. You can expect a highly collegial working environment with a reasonable scope for action and decision‑making. You will benefit from exciting personal and professional development opportunities, additional corporate well‑being initiatives, and several key benefits, including:
• Flexible working hours system.
• Medical Services according Exide protocols.
• Professional growth possibilities & learning opportunities.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• A real perspective of working in a dynamic environment.

Working with us means being engaged and agile. Our culture of continuous learning and commitment to sustainability and diversity create an environment where you can grow your skills and your career.

Feel free to apply if you think you meet the criteria and are excited to join our project. Please submit your application along with an updated CV. A member of our Selection team will reach out to you. Best of luck!

Our energy: It’s you! Together, we will be transforming the energy sector.

Exide is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Exide is committed to sustainability and value creation, respecting the planet’s limits and fostering positive change for both the environment and people within the global energy storage system.

Exide Technologies – Energizing a new world