Customer & Technical Support - Germ... LISBON

Customer & Technical Support – German speaker

Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you fluent in German? Then, work as Customer & Technical Support!

We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client’s
- users. Answer customer questions and clarify any information about our client’s software, through phone and email.

The best professionals, processes and
- tools will give you support. Also, you will have crucial training.

Are you ready for your new adventure? Apply!

Whomever you are, whatever you do, bring your ambition, ideas and determination and come drive our business into the future.

We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.

Our client

Our client is a multinational company known to be responsible for the creation of multimedia and creativity software products. It is the strongest brand in the digital marketing software field. Through our client’s software, the
- users have everything they need to deliver exceptional digital experiences!

What you'll do

• Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;
• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Ensure customer satisfaction, presenting creative solutions to their issues;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

What you'll need

• Fluent level of written and verbal communication skills in German;
• Good level of written and verbal communication skills in English (minimum B2);
• Experience in Technical Support (1 year minimum);
• Customer oriented with strong
  - making skills as a Customer & Technical Support;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.
• Excellent work opportunity in a leading multinational company;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer & Technical Support;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

Apply now

Become a member of a worldwide team