Customer Advisor For Banking Sector (German Speaker) - No Experience Required Viseu

Customer Advisor For Banking Sector (German Speaker) - No Experience Required
Viseu
Viseu, Viseu District, Portugal

**Come and work with us. ****Do you want to help customers everywhere to enjoy wine purchase to the fullest? **Are you**Dutch** native or fluent with strong**English **communication skills? Looking to make your career in a multicultural environment in sunny and happy**Lisbon**? **So we have the perfect opportunity for you!**Your future project: join our**Dutch Customer Support** team. **Vivino** is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun. As a customer service specialist in this project, your daily responsibilities will include:
- Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone
- Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless
- Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely
- up, closure and
- Meet and exceed our service quality goals, compliance regulations and productivity
- Create amazing experience that people value and we are proud
- Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
- Native or proficient level of **Dutch (C2)**:
- Advanced level of English (at least C1) both verbal and
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing
- Analytical and problem solving skills with strong attention to
- Desire to learn and advance, be a curious investigator and problem
- High-speed internet access and appropriate conditions for remote
- **Must hold EU citizenship or valid work permit for Portugal**:**Benefits. **- Signing
- Relocation
- Competitive
- Paid professional
- Employee
- Private healthcare & dental insurance (after six months of employment)- Growth opportunities through various development
- Fun and engaging
- wide initiatives, including our Ever
Better wellness
- Job
- Life-long skills and
- Excellent work culture**Go further with Foundever**We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. **About Foundever**Foundever is a global leader in the customer experience (CX) industry. With 170, 000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and
- first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.