Customer Advisor For Tech Project - Italian Speaker Lisboa

Customer Advisor For Tech Project - Italian Speaker
Lisboa
Lisboa, Lisboa, Portugal

**Location**- Lisbon, Portugal**Language**- Italian*****Description**:**Why joining us**Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Technical Support Advisor to provide great customer support, maintaining quality & improving the performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a
- focused global company**What you’ll be doing at Webhelp**As a **Italian-Speaking Technical Support Advisor**, you will:
- Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our
- Delivery of
- caliber Customer Service on
- sales requests (delivery, warranties, refunds. - Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction. - Achieve sales goals set up on a quarterly basis while providing an excellent customer experience. - Logging and following up on orders or requests. - Capturing all required data elements in CRM as required by clients, policies, and products. **We’ll be a great match if you**:
- **Have a high level of Italian (written and oral) and fluent in English (B2)**:
- Excellent communication skills coupled with empathy and team
- Adapt to unplanned situations in a methodical and organized
- For
- EU residents, it is mandatory to have a valid work permit**What we offer you**:
- Strong compensation package (14 monthly payments per year plus bonus)- ** 2000€ Signing Bonus**:
- Monthly meal allowance paid in voucher card (net)- Private Health Insurance from day 1- Personal and career development programs and mentoring to develop
- Possibility to participate in a growing multicultural Project- Flexible Schedule- Work in a diverse environment with people from over 75
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!- We promote
- company mobility to work at any of our sites around the
- Workplace**:Work From Home **(for people already based in Portugal)“Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide. ” - **Samantha Oliveira - Customer Advisor****Who we are****Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp**, ** you will be part of a community of over 120, 000
- changers from more than 140 locations in 60 countries. Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a
- paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. **If this sounds like you, join us!****Webhelp** is an
- opportunity employer.