Customer Advisor - french speaker (M/F/X) Lisboa

Are you passionate about technology and fluent in french with good knowledge of English? Do you want to work from the comfort of your own home? We are seeking dedicated individuals to join our sales team for a leading technology company. If you love helping people and providing
- edge tech solutions, this is the perfect opportunity for you!

Responsibilities

• customer interaction: handle incoming user requests via telephone, email, and chat;
• log call details into case management systems and provide responses and resolutions within SLA to customers;
• customer satisfaction: aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress;
• customer service: deliver
  - caliber customer service for
  - sales requests including delivery, warranties, and refunds;
• sales support: provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction;
• sales goals: achieve sales goals set on a quarterly basis while providing an excellent customer experience;
• order management: log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Competencies

• native or advanced french (C2) proficiency;
• intermediate level of English (B2);
• strong communication skills;
• a first experience in customer service is a plus;

Principal Benefits

What do we have for you?

• base salary of 1024€/month;
• performance bonus up to 225€/month;
• meal allowance of 7, 23€ per day worked;
• schedule: monday till saturday (including bank holidays): 08:00 AM to 07:00 PM (rotational shifts)
• 2 days off: sunday + 1 day rotational
• working contract: 6 months (renewable);
• Location: Lisbon

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.