Customer Advisor - French Speaker Lisboa

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About Us

WTW is an award‑winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

The Opportunity

We are looking for a dedicated and service‑oriented Customer Service Advisor to join our Health & Benefits team.

As a Customer Service Advisor, you will play a key role in customer relationship management and the digital handling of multi‑channel customer contacts related to health insurance flows. You will be the first point of contact for our clients, providing clear and accurate information, assisting with inquiries, and ensuring an outstanding service experience.

What will you do?

As a Customer Advisor, your primary responsibility will be to provide clear and accurate information to clients regarding:

• Contributions, reimbursements, and calculations of complementary reimbursements related to Social Security;
• Coverage adjustments, including upgrades and downgrades;
• The affiliation or removal of dependents;
• Rights and guarantees associated with their policies;
• Guidance and redirection to the appropriate case managers for matters concerning coverage or quotations related to optical, dental, hearing, or hospital services.

What You’ll Bring

• Knowledge of health insurance contracts
• French language proficiency: minimum B2 level, ideally C1
• Strong client orientation and customer relationship management skills
• Advanced proficiency in Microsoft Office 365 (Excel, Word, Power
  Point)
• Excellent interpersonal and written communication skills
• High level of rigor, with strong respect for rules, procedures, and deadlines
• Proven ability to work effectively both independently and as part of a team

Why WTW?

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance‑related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on‑the‑job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.