Customer Advisor With Danish For Tv Streaming Provider (Relocation To Warsaw, Poland)

Customer Advisor With Danish For Tv Streaming Provider (Relocation To Warsaw, Poland)
Porto
Oliveira do Douro, Porto, Portugal

Location: Remote in Portugal (open only to applicants residing in Portugal)

Employment Type: Full-Time

Do you have a passion for travel, especially cruises, and speak fluent German? Were excited to invite you to join our team as a German-Speaking Customer Advisor, supporting a major cruise line project. This fully remote position is available exclusively for candidates based in Portugal and offers a wonderful opportunity to grow within the travel industry, whether you're just starting your customer service journey or are an experienced professional.

In this role, you will be the main contact for customers and travel agents, helping them with inquiries related to bookings,
- booking management, and other travel needs. Although there are some sales aspects involved, such as suggesting additional services and packages, your main responsibility will be to provide
- notch customer support.

• Remote Opportunity: Work comfortably from home within Portugal.
• Dynamic Industry: Help customers explore unforgettable cruise experiences.
• Inclusive Team Culture: Be part of a supportive, multicultural team that encourages learning and growth.

• Salary: 1, 100/month (14-month pay structure) plus a monthly performance bonus of 120.
• Meal Allowance: 7. 24 per workday via meal card.
• Equipment Provided: Laptop, headset, and other essentials.
• Health and Life Insurance: Comprehensive coverage.
• Career Growth: Opportunities to advance within the company, with ongoing training and a clear path to leadership roles.
• Flexible Scheduling:
  • Shifts: Monday to Friday, 08:00-18:00;
    
    
    
    
    
    weekends, 08:00-17:00 (availability occasionally until 19:00).
  • Rotating two days off per week.

1. Customer Support (Inbound):
   • Answer incoming calls from customers and travel agents, providing information on cruise bookings, destinations, pricing, and more.
   • Offer accurate details about available cruises, itineraries, and ships.
   • Address
     - booking, booking, and
     - booking inquiries with precision and care.
2. Booking Management:
   • Support customers with booking modifications, cancellations, and upgrades.
   • Assist travel agents in managing their bookings and provide cruise package updates.
3. Cross-Selling and Upselling:
   • Where suitable, recommend additional services to improve the cruise experience, such as onboard activities, excursions, or insurance.
   • Offer customized cruise package options that meet customer needs without pressure.
4. Post-Booking Support:
   • Help customers with questions after booking, including