Customer Advisor with Dutch, Finnish, Danish or Norwegian and English Lisboa

Customer Advisor with Dutch, Finnish, Danish or Norwegian and English
Lisboa
Lisboa, Lisboa, Portugal

Customer Advisor – Dutch / Finnish / Danish / Norwegian + English

Location: Lisbon, Portugal

Shifts: Yes

At Astrea Recruitment, we’ve been transforming job searches into exciting new journeys for more than 18 years. With offices in Bulgaria and Serbia, we proudly connect talented professionals with leading international and Bulgarian companies. Our mission is simple: help people grow into their best selves. And with a strong network of happy candidates and trusted clients, we keep moving forward together.

For one of our
- standing partners – a
- tier global BPO provider, recognized for delivering
- class customer support and business solutions – we are looking for motivated and communicative professionals to join their team as:

Customer Advisor with Dutch / Finnish / Danish / Norwegian + English

Key Responsibilities:

• Handle incoming calls, emails, and chats from customers, always ensuring clear, supportive, and professional communication.
• Resolve inquiries related to products, services, and orders in a timely and efficient manner.
• Escalate complex cases to the appropriate internal teams when necessary.
• Accurately log all customer interactions and maintain
  -
  - date records in the system.
• Follow established company procedures and uphold
  - quality standards to guarantee a consistent customer experience.
• Identify customer needs and, when appropriate, recommend additional products or services that enhance their experience.

Requirements:

• Fluency in Dutch, Finnish, Danish, or Norwegian (C1), plus strong English skills (B2) – both written and spoken.
• Excellent communication and interpersonal skills with a
  - first mindset.
• Previous experience in customer service, call center, or support roles is preferred.
• Basic computer literacy and ability to work with multiple systems.
• Ability to multitask, stay organized, and remain calm under pressure.
• Prior experience handling customer inquiries in a
  - paced environment is an advantage.

What Our Client Offers:

• Competitive salary package with
  - based bonuses.
• Opportunity to work in a multicultural and dynamic team environment.
• Paid training at the start and ongoing professional development programs.
• A clear career path with exciting opportunities for internal growth.
• Full-time position in a modern and
  - equipped office setting.
• A supportive team culture with a professional, positive work atmosphere.

Ready to take the next step?

If this opportunity excites you and you feel confident in your skills, we’d love to hear from you!

Please send us your detailed resume in English and include the reference number VM_.

At Astrea Recruitment, your privacy matters. All applications will be treated with the highest level of confidentiality in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).