Customer Advocate Role - Search Engine Support Lisboa

Customer Advocate Role - Search Engine Support
Lisboa
Lisboa, Lisboa, Portugal

About this role

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key responsibilities

• Respond to inbound customer requests in a timely and professional manner
• Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels
• Collaborate with other technicians to resolve or properly close help tickets

Required skills and qualifications

• A high level of Italian (written and oral) and fluent in English (B2)
• Excellent writing and verbal communication skills to simplify technical language for
  - technical users
• Patient and able to communicate effectively when solving issues
• Proactive,
  - motivated, and a great team player

Benefits

• Full-time employment with indefinite contracts
• Competitive salary and performance bonus
• 2000€ Welcome Bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
• Career development programs and specialized courses

About us

We are a global technology and services leader that powers the brands of the future. We help
- known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're proud to be recognized with awards such as