Customer Care & Technical Support – Medical Devices (Fluent in German) Braga

Customer Care & Technical Support – Medical Devices (Fluent in German)
Braga
Braga, Braga, Portugal

We are looking for a Customer Care & Technical Support Specialist to join a global leader in insulin delivery and diabetes technology . The mission is simple yet powerful: to improve the quality of life of people living with diabetes by providing exceptional service, empathy, and expert technical support.

Your Responsibilities:

• Provide customer care and technical assistance for innovative medical devices.
• Manage orders and renewals , ensuring compliance with procedures and regulatory standards.
• Support patients in the use of products through multiple communication channels (phone, email, chat, SMS).
• Deliver technical troubleshooting with accuracy, empathy, and attention to safety.
• Communicate clearly, professionally, and compassionately with patients and healthcare professionals.

What We’re Looking For:

• Fluency in German, both spoken and written, and C1 level in English .
• Ability to support multiple European markets simultaneously.
• Previous experience in customer service or technical support , ideally within the healthcare or medical devices sector .
• Knowledge of diabetes or an interest in medical technology is a plus.
• Excellent communication, active listening, and empathy skills .
• Strong problem-solving, prioritization, and attention to detail .
• Emotional resilience and effective stress management .

What We Offer:

• The opportunity to join a dynamic, international, and supportive environment .
• Comprehensive training and ongoing professional development .
• The chance to make a real difference in patients’ lives through meaningful,
  - driven work.

If you’re motivated by technology that transforms lives and thrive on delivering empathetic,
- quality support — this role is made for you!