Customer Care & Technical Support – Medical Devices (Fluent in German) Porto

Customer Care & Technical Support – Medical Devices (Fluent in German)
Porto
Porto, Porto District, Portugal

We are looking for a Customer Care & Technical Support Specialist to join a global leader in insulin delivery and diabetes technology. The mission is simple yet powerful: to improve the quality of life of people living with diabetes by providing exceptional service, empathy, and expert technical support.

Your Responsibilities:

Provide customer care and technical assistance for innovative medical devices.

Manage orders and renewals , ensuring compliance with procedures and regulatory standards.

Support patients in the use of products through multiple communication channels (phone, email, chat, SMS).

Deliver technical troubleshooting with accuracy, empathy, and attention to safety.

Communicate clearly, professionally, and compassionately with patients and healthcare professionals.

What We’re Looking For:

Fluency in German, both spoken and written, and C1 level in English.

Ability to support multiple European markets simultaneously.

Previous experience in customer service or technical support , ideally within the healthcare or medical devices sector.

Knowledge of diabetes or an interest in medical technology is a plus.

Excellent communication, active listening, and empathy skills.

Strong
- solving, prioritization, and attention to detail.

Emotional resilience and effective stress management.

What We Offer:

The opportunity to join a dynamic, international, and supportive environment.

Comprehensive training and ongoing professional development.

The chance to make a real difference in patients’ lives through meaningful,
- driven work.

If you’re motivated by technology that transforms lives and thrive on delivering empathetic,
- quality support — this role is made for you!