Customer Care Advisor With German - €1.100 A Month - Remote

Customer Care Advisor With German - €1.100 A Month - Remote
Lisboa
Lisboa, Lisboa, Portugal

Base Pay Range
Mercier Consultancy MD is thrilled to announce a position for French Speaking Customer Service Representatives for Booking. Com, within a remote work setting based in Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality and are committed to providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them with their booking inquiries, modifications, and any issues they may encounter.

Key Responsibilities

Handle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in French

Provide customers with information about accommodation options, pricing, and availability

Assist customers in navigating the Booking. Com platform and resolving any technical issues

Resolve customer complaints and inquiries effectively, ensuring a positive experience

Document customer interactions and maintain accurate records in the CRM system

Collaborate with internal teams to enhance service quality and address customer needs

Keep
-
- date with company policies, promotions, and travel industry trends to deliver accurate information

Requirements

Fluency in French (both written and spoken) is essential;



knowledge of English and Greek is advantageous

Previous experience in customer service, particularly in the travel or hospitality industry, is preferred

Strong communication skills and a
- oriented attitude

Ability to solve problems quickly and effectively, maintaining a calm and friendly demeanor

Proficiency in using customer service software and CRM systems

Ability to work independently in a remote setting while managing time effectively
Benefits

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

And Much More. .

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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