Customer Care Agent - German Speaking Maia

Customer Care Agent - German Speaking
Maia
Maia, Porto District, Portugal

Customer Care Agent - German Speaking

Overview

Apply for the remote position of Customer Care Agent - German Speaking. This is a
- time, hybrid role based in Maia, PT, posted 21 days ago (Job ID: 15912).

Company & Values

HBK offers an opportunity to advance your career with passionate technology experts in the test, measurement, and data analytics industry. We value integrity, teamwork, and boldness, which drive our success.

Your Tasks

• Be the first contact for customers, account managers, and internal departments via phone, email, customer portal, and online shop.
• Provide expert advice on commercial issues, manage master data, and coordinate communication with sales engineers.
• Handle inquiries and purchase orders confidently, using the latest technology, with a focus on customer satisfaction.

Sales & Service Responsibilities

• Issue CRM quotes and follow up proactively.
• Evaluate and process customer purchase orders using SF-CRM.
• Administer customer master data and run customer satisfaction surveys (NPS).
• Manage customer portals and coordinate issues internally.
• Process supplier forms and perform administrative tasks.

Your Profile

Fluent in German and English, with a commercial qualification. Experienced in sales, logistics, and customer communication. Capable of multitasking and supervising orders and contracts to ensure timely execution while maintaining customer satisfaction.

Qualifications

• Proficient in MS Office, CRM (Salesforce), and ERP (SAP).
• Team player with the ability to work independently.
• Target-oriented, flexible, resilient, and highly
  - focused.
• Reliable, diligent, and communicative.

What We Offer

Work in a global environment in the acoustics, vibration, sensors, and data acquisition sectors, with opportunities for professional development and involvement in innovative processes across various industries worldwide.

About Us

One Company – HBK

HBK is a global leader in sensors, data acquisition, analytics, and collaboration tools for R&D, production, and operational applications. As a subsidiary of Spectris plc, we employ around 3, 000 people worldwide, serving diverse industries with
- quality products and a commitment to excellence.