Customer Care Agent Lisboa

Customer Care Agent
Lisboa
Lisboa, Lisboa, Portugal

Join Our Team as a Customer Service Advisor

Location:

Portugal

About Us:

Are you ready to embark on an exciting career journey in the stunning landscapes of Portugal? We are on the lookout for passionate Customer Service Advisors to join our vibrant team in

Portugal

We believe in creating exceptional customer experiences and fostering meaningful relationships. If you're a people person who thrives in a dynamic environment, we want you

What You'll Be Doing:

• Deliver Unmatched Support: Provide
  - notch assistance to our customers via phone and email, tackling a variety of inquiries with confidence and expertise.
• Be the Problem Solver: Use your skills to offer accurate, valid, and complete information, ensuring every customer feels heard and valued.
• Own the Experience: Take charge of customer queries, guiding them to timely resolutions and responses that leave a lasting impression.
• Build Connections: Create meaningful relationships by answering questions in a friendly, professional manner that reflects our commitment to excellence.
• Exceed Expectations: Meet and surpass our customer service quality goals, compliance regulations, and productivity targets.
• Create Wow Moments: Craft unforgettable customer experiences that make people smile and that we can all be proud of.
• Collaborate and Innovate: Work closely with management, providing feedback and insights to continually improve our service.

Why You'll Love Working With Us:

• Flexibility: Enjoy the freedom of working from home while being part of a supportive team.
• Health Benefits: Comprehensive health coverage and private healthcare to keep you and your family healthy and happy.
• Competitive Compensation: Attractive salary package with performance bonuses that reward your hard work.
• Relocation Support: If you're moving to Portugal, we've got your back with a relocation support package

What Were Looking For:

• Languages:

• Proficiency in Spanish (ES), Italian (IT), German (DE) (Note: ES is onsite, IT can be onsite or remote in Portugal, DE & FR are remote in Portugal)

• Intermediate English (EN)

• Customer-Centric Mindset: A natural ability to resolve customer concerns and create seamless experiences.

• Tech-Savvy Troubleshooter: Confident in troubleshooting basic technical issues related to connectivity, systems, and devices.
• Guiding Hand: Ability to walk customers through complex procedures with ease and patience.
• Eligibility: EU Citizenship, residence card, or manifest of
  -

Ready to Make a Difference?

If you're excited about helping others and want to be part of a team that values your contributions, don't wait Apply now and take the first step towards an incredible career with us