Customer Care Engineer Setúbal

Customer Care Engineer
Setúbal
Setúbal, Setubal, Portugal

Witbe
Witbe is a French company with a global presence, working with the biggest players in the media and video industry to ensure seamless streaming of their video services, including major live events. Our
- winning technology allows broadcasters, operators, and application developers to test, monitor, and remotely control any device (PCs, smartphones, tablets, and
- top boxes) to measure video service performance. At Witbe, we take pride in our dynamic and motivated team, which works across all levels to drive technological innovation and excellence. We are looking for passionate individuals who thrive in the tech industry. If you’re eager for new challenges in a
- paced sector, join us and help shape the future of video streaming!About the role
As a Customer Care Engineer, you are critical to Witbe’s business and product success. You will oversee software deployments and configuration - optimizing for performance, troubleshooting, and communicating with a diverse internal and external audience, including our clients. You are an essential partner to R&D and software development teams, helping to understand and evolve our platform. Responsibilities – Including, but not limited to the following:Oversee software deployments, tracking configuration changes and scheduling updates
Troubleshoot service availability issues, managing incident escalations start to finish
Troubleshoot analytics dashboards and client KPI/reporting, to evolve Witbe-driven insights
Troubleshoot sophisticated, complex Python-based automation in command line and via UIDocument deployment findings and monitoring application performance metrics
Partner with R&D/Development to identify the root cause of incidents and prioritize new features
Author and evolve operational documentation and procedures to improve scalability
For named accounts in your territory: perform platform health check, recommend and apply best practice configurations on existing deployments
Profile – Candidates with diverse skills & interest are welcome, including a mix of the following:Naturally curious and inquisitive
Enjoy logic puzzles and games
Methodical, Rigorous and
- oriented
Taste for technology – you read about or have hobbies in subjects that may complement the role
An excellent communicator – the details matter to you, and you are skilled in articulating them
Skills – academic and/or professional experience in the following:Must Have: Windows and UNIX/Linux Cent
OS system administration experience
Must Have: Experience and/or interest in shell languages like Bash and Power
Shell – helpful in debugging as well as development and execution of operational workarounds
Bonus: Mac OS, i
OS, and Android app operations and support experience
A scripting or coding language (e. g. Python)SQL databases such as Postgre
SQL, My
SQL, or SQLite
Knowledge of and/or genuine interest in one or more of the following:Networking and routing protocols (REST, TCP/IP, IPsec) and security
Web technologies such as Java
Script, HTML, Xpath, and CSS a plus containerized environment, e. g. Docker, Kubernetes
Dev
Ops methodology and team operations
Excellent verbal & written communication skills to support
- facing & internal dialogue
Ability to communicate conditions: symptoms, root cause, business impact, resolution priority. A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar