Customer Care Executive (Japanese Speaker)

Customer Care Executive (Japanese Speaker)
Viseu
Viseu, Viseu District, Portugal

What you´ll do

• Deliver operational excellence: manage warehouse and transportation externally operated by 3PL, manage the flow, and control the CHEP flow, ensure the highest delivery service and manage copacking activities
• Coordinate, motivate and distribute workload at Local Logistic team
• Monitor logistics costs to maintain budgetary efficiency
• Identify measures to improve logistical efficiency in customer deliveries
• Steers market logistics regarding minimization of Logistics costs in accordance with the agreed service level target
• Leads and drives sustainability initiatives projects at a local level
• Acts as key market responsible for logistics purchasing agreements and local related tendering
• Manages performance and measures the impact of the digitized supply chain with the help of big data, KPIs and integrated systems
• Active representation of Henkel logistics within market, in national and international, internal and external bodies and working groups
  
  

• Master's or Bachelor's degree in engineering or business administration
• At least 2-5 years of professional experience in a similar job
• Strong knowledge of logistics processes, warehouse operations, and inventory control.
• Advanced Excel skills (including pivot tables, formulas, and data analysis)
• Experience with ERP systems and logistics software (SAP, WMS, or similar)
• Fluent in Portuguese and English (spoken and written)
  
  

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Meal allowance
• Health insurance
• Well-being programme

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.