Customer Care for AI Medical Platform Lisboa

Overview

Spanish Customer Care for AI Medical Platform (based in Lisbon)

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. This role supports doctors transitioning to AI with clear communication and
- first service.

Job Summary

JOB SUMMARY: Your mission is simple: help doctors transition to AI smoothly, with minimal friction and maximum support. You love guiding others with new tools in a calm and clear way. With a strong communication and
- first mindset, you are committed to making every doctor feel heard, supported, and empowered.

Essential Duties and Responsibilities

• Intake and respond to customer inquiries via phone, email, or chat (Intercom).
• Make outbound calls to existing Medicare and ACA clients.
• De-escalate AI-initiated conversations that require human intervention.
• Notify or set an appointment with the client’s broker to handle escalations.
• Triage the client to 9-1-1 in the event of a medical emergency.

Minimum Requirements and Qualifications

• Bachelor's degree is required.
• 1-2 years of
  - facing success or support roles (Saa
  S or healthcare preferred).
• Proficiency with CRM and ticketing systems to manage customer journeys.
• Understanding of healthcare workflows or AI platforms.
• Ability to work in a
  - based environment, including weekends and holidays.
• Languages: English proficiency required; Spanish
  - level proficiency is mandatory.
• Experience managing different support channels (chat, email, voice, video, back office) is preferred.
• Hybrid work setup; residence in the Lisbon area.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting
• Location: Lisbon area (hybrid)