Customer Care for Medical Devices company – Polish speaker Lisboa

Customer Care for Medical Devices company – Polish speaker
Lisboa
Lisboa, Lisboa, Portugal

Customer Care for Medical Devices company – Polish speaker

Join our ambitious and motivated Customer Care team and represent one of the world’s most innovative healthcare companies. Ensure customer satisfaction by providing exceptional support and being a part of our mission to improve lives around the globe. We thrive on collaboration. We tackle our customers’ most challenging problems with empathy and expertise

What You’ll Do

• Provide telephone, email, and chat support for customers regarding insulin pumps and related accessories;
• Offer information about the company’s products and services;
• Assist customers with the connectivity of insulin pumps to apps on smartphones;
• Handle customer service inquiries with a high degree of empathy and customer orientation
• Support customers in using and managing the insulin pump effectively
• Document and track customer inquiries in the SAP CRM system;
• Escalate unresolved issues to
  - level support or management when necessary;
• Perform general customer service tasks, such as maintaining the customer database;
• Manage complaints and handle returns in accordance with company policies.

What You’ll Need

• Native-level Polish proficiency, both written and spoken;
• Good knowledge of English (B2 level) is required;
• A
  - focused mindset and attention to detail;
• Previous experience in customer service or call center roles (Preferred);
• Stress-resistance skills, enabling them to handle medical emergency situations effectively over the phone;
• Must also be adept at using Clients IT systems, including CRM;
• A strong customer and service orientation, coupled with a high level of empathy;
• Proficiency with CRM systems and common office applications such as MS Word, Excel, and Outlook are required.
• Competitive salary and
  - based incentives;
• Opportunities for career growth;
• Comprehensive training to set you up for success;
• A friendly, diverse, and inclusive workplace;
• The opportunity to make a real difference by supporting a company that improves lives globally;
• Stable work and career progression;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

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