Customer Care for mylife Diabetescare – Italian speaker Lisboa

Customer Care for mylife Diabetescare – Italian speaker
Lisboa
Lisboa, Lisboa, Portugal

Customer Care for mylife Diabetescare – Italian speaker

Are you looking for your next career move as a Customer Care?

In this role, your primary responsibility will be to assist customers experiencing issues or seeking guidance on the proper use of their medical device.

What you'll do

• Provide telephone, email, and chat support for customers regarding insulin pumps and related accessories;
• Offer information about the company’s products and services;
• Assist customers with the connectivity of insulin pumps to apps on smartphones;
• Handle customer service inquiries with a high degree of empathy and customer orientation;
• Support customers in using and managing the insulin pump effectively;
• Document and track customer inquiries in the SAP CRM system;
• Escalate unresolved issues to
  - level support or management when necessary;
• Collaborate closely with local 2nd Level Support and other departments to resolve customer issues;
• Perform general customer service tasks, such as maintaining the customer database;
• Proactively contact customers to check their satisfaction levels;
• Manage complaints and handle returns in accordance with company policies.

What you'll need

• Native-level proficiency in both spoken and written skills in Italian;
• Good level of English written and spoken (B2 level);
• Stress resistance skills, enabling them to handle medical emergency situations effectively over the phone;
• The representative must also be adept at using Client’s IT systems, including the CRM;
• A strong customer and service orientation, coupled with a high level of empathy;
• Proficiency with CRM systems and common office applications such as MS Word, Excel, and Outlook is required;
• Strong communication skills, enjoyment in interacting with people, and a friendly, empathetic, and
  - oriented communication style.

Why join us?

• Possibility of cooperation with leaders in various industries;
• Employee empowerment and value;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Annual complimentary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14, 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

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