Customer Care Manager - DACH Market Lisboa

Customer Care Manager - DACH Market
Lisboa
Lisboa, Lisboa, Portugal

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Customer Care Manager - DACH Market, Lisboa

Client:

Agicap

Location:

Lisboa, Portugal

Job Category:

Other

Salary:

- $0-0/monthly

EU work permit required:

Yes

Job Views:

3

Posted:

03. 06. 2025

Expiry Date:

18. 07. 2025

Job Description:

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest
- ups in Europe, with over 8000 customers, 550 employees, and rapid revenue growth (7x between 2021 and 2024). GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap is part of the FT120, recognizing the most promising startups in France. We have raised €145M since our inception, with prestigious VC funds including AVP, Greenoaks, Partech, and Black
Fin, with a last round in November 2024. These resources fuel our product innovation, enabling us to expand our team and accelerate our international growth across Europe.

Our platform helps CEOs and finance teams of SMBs and Mid-Market companies manage and forecast cash flow, pay suppliers, and receive payments.

Our goal is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

We believe our success stems from our passionate and dedicated teams, committed to growth and career development. We are always looking for talented individuals eager to join our ambitious journey!

Your Mission:

Join our dynamic team, working closely with the DACH Customer Success teams and our HQ Support team in Lisbon. You will engage directly with clients and provide feedback to our Product team. Collaborating across Customer Success, Sales, Marketing, and Product teams, your goal is to enhance customer satisfaction and foster
- term relationships. Your primary responsibility is assisting existing customers with their technical concerns related to our product. During onboarding (2-4 weeks), you will learn our support processes and tools.

Your Responsibilities:

• Become an expert in liquidity management and planning for small and
  - sized companies.
• Address customer inquiries and support liquidity planning questions via phone and chat.
• Act as a bridge between customers and the product team by sharing feedback to improve our software.
• Enhance your Excel skills and use them effectively in customer interactions.
• Identify opportunities for improving customer interactions to increase satisfaction and loyalty.
• Develop expertise on technical topics to facilitate internal and
  - team knowledge sharing.
• Recognize opportunities for
  - selling and
  - selling in customer interactions.

What We Are Looking For:

• Bachelor's degree or commercial training.
• Initial professional experience in
  - facing roles such as support, success, sales, or business development.
• Enjoy solving customer issues efficiently and engaging with clients.
• High technical affinity and
  - driven approach.
• Structured with the ability to handle changing priorities.
• Curious and quick to learn about liquidity management and our product.
• Proficiency in German (C2+) and English (C1).

What We Offer:

• Competitive salary package.
• Opportunity to join a
  - growing startup and contribute to our new international hub in Lisbon.
• Beautiful office location in Lisbon’s vibrant tech scene.
• Career growth opportunities within a global company.
• Engagement with SME executives and CEOs.
• Empowering, educational, and autonomous work environment.
• Team-building events, seminars, and a vibrant company culture.
• Daily lunch allowance, health insurance, transportation reimbursement, and modern work equipment.