Customer Care Manager - DACH Market

Customer Care Manager - DACH Market
Lisboa
Lisboa, Lisboa, Portugal

WHO IS AGICAP?

Founded in Lyon in 2016 by French entrepreneurs, Agicap is one of Europe's
- growing
- ups, serving over 8, 000 customers with a team of 550 employees and experiencing rapid revenue growth (7x between 2021 and 2024). GP Bullhound ranks us as a potential next unicorn in Europe.

As part of the FT120, recognizing top startups in France, we have raised €145M from prestigious VC funds including AVP, Greenoaks, Partech, and Black
Fin, with our latest round in November 2024. These resources drive our product innovation and support our international expansion across Europe.

Our Lisbon hub, launched in April 2023, aims to serve as an international center representing our markets, fostering collaboration in Sales and Customer Success. Starting with 5 employees, we plan to grow to nearly 100 by 2025, making this hub vital for our growth journey.

Agicap helps CEOs and finance teams of
- market companies manage and forecast cash flow effectively. Our platform streamlines payments and improves cash collection, enabling companies to thrive amid competition.

Our goal is to become the global financial management solution for
- market companies worldwide.

We attribute our success to passionate teams dedicated to growth and career development. We seek talented individuals eager to join our ambitious adventure!

Home page

Customer Stories

Life at Agicap

Our Values

Headcount Growth :

July 2019 : 10

July 2020 : ~50

July 2021 : ~200

July 2024 : +500

Join Agicap on its path to Unicorn status.

Your mission :

Join our dynamic team, working closely with the DACH Customer Success teams and our Lisbon HQ Support team. Engage with clients directly and provide feedback to the Product team. Collaborate across departments to enhance customer satisfaction and build lasting relationships.

Your Responsibilities:

• Monitor and respond to customer requests via online chat
• Qualify and prioritize requests to ensure efficient resolution (around 25 requests per day)
• Support and train diverse users across various use cases
• Maintain seamless communication with the Customer Success team
• Build strong relationships with users to foster loyalty, drive upsells, and reduce churn
• Contribute to improving internal processes and efficiency

Become an Agicap Expert:

• Develop and update
  - facing content, such as FAQs and support resources
• Collaborate with Tech and Product teams to provide structured feedback
• Identify and qualify upsell opportunities from chat interactions
• Eventually, coach and train new Customer Care Managers

Why This Role Stands Out:

Work with a variety of clients, from prospects to experienced platform users, addressing technical issues, usage guidance, and strategic advice. This role offers growth opportunities within a
- paced Fin
Tech environment and a chance to be part of Europe's exciting
- stage companies.

What we are looking for :

• Fluency in both German & English
• Experience or interest in B2B customer relations
• Problem-solving skills in challenging situations
• Ability to manage multiple tasks and adapt to changing priorities
• Curiosity and quick learning ability
• Excellent communication skills, eager to engage with clients
• Persuasive and
  - oriented mindset
• Ambition and startup enthusiasm

What we offer :

• Competitive salary plus performance bonus
• Hybrid work setup: 2 remote days/week
• 25 paid vacation days + holidays
• Lunch allowance and public transport reimbursement
• Private health insurance covered by Agicap
• Modern work equipment
• Clear career progression, with 30% of Lisbon team promoted or lateral moves last year
• Opportunity to contribute to our new international hub in Lisbon
• Modern office in Lisbon’s tech hub
• Empowering, autonomous work environment with team spirit
• Fun team activities,
  - sites, and celebrations

How to Join:

Our interview process typically takes 2 weeks, including:

• Initial meeting with Talent Acquisition
• Role play or case study with the relevant department
• Final interview with management or C-level

We respond to all applications within 48 hours. We value diversity and encourage applications from all backgrounds. If you’re excited but don’t meet every requirement, we still want to hear from you!

Join us in creating an inclusive workplace.

See you soon, your Agicap Lisbon team!