Customer Care Manager for WebSpellChecker Lisboa

Customer Care Manager for WebSpellChecker
Lisboa
Lisboa, Lisboa, Portugal

Web
Spell
Checker is a company specializing in AI-powered text correction. Through our core product, WProofreader, we empower businesses and individuals with solutions for flawless communication. We are a team driven by creativity and a strong commitment to our customers, dedicated to maintaining high quality and reliability in everything we do.

We are looking for a Customer Care manager to help us keep our clients satisfied and engaged with WSC products and services.

What you will do on this project?

• Build and nurture strong relationships with our existing clients, ensuring their satisfaction and facilitating subscription renewals and upgrades.
• Act as the main point of contact for client inquiries and work closely with our development team to resolve technical issues.
• Maintain
  -
  - date client information in Salesforce and track support requests in Help Scout.
• Create and maintain internal and external knowledge base articles on how to deal with common requests.

Knowledge and skills required

• 2+ years of experience in a customer support or account management role, ideally within an IT product company.
• Upper-Intermediate level of spoken and written English.
• Strong communication and negotiation skills with a
  - focused mindset.
• Understanding of software development processes and technologies.
• Excellent attention to detail and ability to manage multiple priorities effectively.

Would be a plus

• Experience with CRMs, Google Workspace, and help desk software.
• Proficiency in additional foreign languages.

Tallinn Estonia

Work environment

We provide a comfortable environment for employees’ work, development, and training. Past years taught us to work remotely and be a team 1000 kilometers apart. Now, we use it to the fullest, building our distributed work process.

Assistance in professional growth through educational programs and conferences.

Everything you need to set up amodern workstation/laptop.

Generous number of paid days off and sickleaves.

Job application

We personally read every CV from top to bottom —no
AIinvolved— carefully reviewing all theinformation you provide. Your investing time in acomprehensive and tailored application will not go unnoticed.

First name

Last name

First name Last name Email Phone number +1 Link to your Linked
In (optional) Link to CV (make sure the file is shared) Evaluate your level of spoken English Specify a convenient communication channel Email

• Email
• Telegram
• Viber
• Whats
  App
• Other

Response tothevacancy. You will receive aresponse toyour resume, within one ortwo business days. We might clarify some details, schedule avideo call orgive afeedback.

03

Technical interview. Interview with members ofyour future team. Here you will have theopportunity tolearn more about theproject and its technical details. Within afew days after theinterview, we exchangefeedback.

04

Offer. We announce our offer during thevideo call. At this stage, you and us can once again discuss all theissues ofinterest inorder tomake abalanced decision aboutcooperation.