Customer Care Manager - French Market

Agicap is one of the fastest
- ups in Europe, with over 7000 customers and revenue growth above 100% Yo
Y for the past 3 years. Created in Lyon in 2016, our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

About the Role

Your mission will be to enhance customer satisfaction and relationships in collaboration with the Customer Success, Sales, Product, and Tech teams.

• Monitor customer requests through online chat
• Qualify and prioritize requests to ensure they are handled efficiently and quickly (30 to 50 requests per day)
• Support and train various users
• Ensure smooth information flow with the rest of the CS team
• Manage daily relationships with users to turn our clients into true ambassadors and reduce churn
• Contribute to the improvement of our processes and organization
• Enrich our content to assist users (FAQ)
• Participate in product improvement in collaboration with the Tech and Product teams
• Support organic growth among our clients by qualifying upsell opportunities through online chat requests
• Eventually, contribute to the training of new Customer Care Managers by becoming their coach

Requirements

• Bachelor's degree or BBA in management, finance, audit, or accounting
• Experience in B2B customer relations is a plus
• Excellent
  - solving skills in challenging situations
• Ability to manage multiple tasks and changing priorities within tight deadlines
• Excellent level of French and ability to lead full business conversations
• Curious and quick to learn
• Excellent oral and written communication skills and eagerness to communicate with clients
• Team spirit and desire to share knowledge
• Ambitious and drawn to the startup mentality

What We Offer

• Competitive salary package
• Opportunity to join a
  - growing startup and contribute to the creation of our new international hub
• Beautiful office in the heart of Lisbon
• Great opportunities to advance your career within a
  - growing international company
• Daily challenges working with SME executives and CEOs
• Highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
• Vibrant and passionate work atmosphere with a true team spirit
• Fun, energetic team with regular afterworks, team building events, and global seminars
• Daily lunch allowance, health insurance, transportation reimbursement, and
  -
  -
  - art work equipment

How to Apply

Our interview process takes an average of 2 weeks and generally consists of a first meeting with the Talent Acquisition team, a role play or case study with the respective department, and a final round with management.

We believe that true innovation thrives in an environment where everyone feels valued and included. We’re committed to building a diverse team that reflects the variety of perspectives in our world. If you’re excited about this role but don’t meet every requirement, don’t let that stop you from applying—we want to hear from you!