Customer Care Officer (W/M/X) (Nl & Fr) Grândola

Customer Care Officer (W/M/X) (Nl & Fr)
Setúbal
Grândola, Setúbal, Portugal

col-wide
Job Description:

DOCTENAis a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.

If you are looking for a
- moving growth oriented
- up in Digital Healthcare, this is it!

The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increasing the number of patients and doctors using DOCTENA.

Your responsibilities will be to :

deal directly with customers either by telephone, chat or through our ticketing system

respond promptly to customer inquiries

handle and resolve customer issues

obtain and evaluate all relevant information to handle product and service inquiries

set up new customer accounts and deliver remote training to new Doctena Pro customers and ensure the best possible adoption of our product.

review, prepare and import patient data into Doctena Pro

process orders, forms, applications and requests

organize workflow to meet customer timeframes

direct requests and unresolved issues to the designated resource

keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken

communicate and coordinate with internal departments

follow up on customer interactions

provide feedback on the efficiency of the customer service process

Your work environment :

You will join a team of young passionate people dedicated to building the best online medical service offering in Europe. The position willbe fully remotewith an occasional visit to the headquarters in Luxembourg.

We offer a
- time contract with an attractive salary package and benefits according to your experience.

We consider working for a promising startup to being a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

You bring a high school diploma, a general education degree or equivalent

You have knowledge of customer service principles and practices, as well as relevant computer applications

You have strong communication skills – verbal and written

You are very comfortable with working with computers and IT systems

You love problem analysis and
- solving

You give attention to detail and accuracy

You like working in a team.

You find it easy to integrate a team and are able to balance autonomy vs teamwork.

You are
- on and not afraid of unknown situations.

Language skills

Language skills are very important in this role. You speak and write

a combination of
Dutch / Frenchthe common office language is
English.