Customer Care - Polish Speaker Based in Lisbon Lisboa

Customer Care - Polish Speaker Based in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Customer Care - Polish Speaker Based in Lisbon

3 days ago Be among the first 25 applicants

Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days.

Our mission? is as simple as ambitious – Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a
- edge business model. We help businesses find the right charging solutions for their customers. Today, we’ve partnered with over 1, 200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2, 200 contracted locations.

Who are we? Firstly, we are Partner Obsessed creating bespoke solutions to better serve our partners’ customers. Secondly, we love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. Finally, we are all about growing, expanding our network, our partners’ businesses, and the professional development of our team, all while driving the EV ecosystem forward.

Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey.

Responsibilities

The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg, and Poland. She/He will have the opportunity to work with different markets and have a dynamic
-
- day life characterized by a multiplicity of functions of the greatest importance at the HQ level:

• Resolve a high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, and tickets
• Investigate case details to determine the root cause of issues
• Learn and master multiple applications and resources including contact management systems and knowledge bases
• Communicate quickly and effectively to internal and external stakeholders
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends
• Provide feedback to management teams regarding processes and trends

• Has a high proactive and independent entrepreneurial spirit, combined with an enormous capacity for
  - solving, decision making, and leadership. The Candidate must be used to working in a
  - paced and ambitious environment
• Is fluent in both oral and written Polish and English in order to be able to prepare business documents and conduct meetings in these languages. Other languages are a plus
• Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
• Has strong written and verbal communication skills – the candidate is an effective communicator and listener, and adapts easily to varied communication methods
• Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
• Is based in Lisbon or willing/looking to relocate to Lisbon. Given the nature of the role, the Candidate must be available to periodically travel across Europe.

• Private health insurance
• Gym pass membership
• Annual offsite - this year it was in Portugal, don’t miss the next one!
• Recurrent team building events in our local teams

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other